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InvGate

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COVID stories: Neenah Joint School District

Neenah Joint School District – a highly-rated, public school district located in Neenah, Wisconsin – is one of the many organizations that has joined the InvGate COVID-19 response program. ...

COVID stories: Apex America

In another of our COVID stories that look at how customers are using...

COVID-19 and ITSM: How to Run an IT Service Desk in a Crisis

Running an IT service desk can feel like an exercise in crisis management...

COVID stories: Bilbao Makers

Makers, assemble! Bilbao Makers supports a Spanish community of 3D printer...

What’s Wrong with Your Organization’s IT Service Desk Metrics?

Metrics – or, more specifically, getting the right metrics – seems to be a...

We’re Offering Our Products for Free for Your COVID-19 Response Plan

Please find below a message from our CEO in light of the global COVID-19...

InvGate Service Management COVID-19 Response Program

Note: This is part of a larger InvGate COVID-19 response program. You can...

How to Work Knowledge Management into Your IT Service Desk

Knowledge management is the practice that helps IT departments to capture,...

How to Build SLAs That Your Customers Really Want

So, here’s the thing. We’ve all heard horror stories of “watermelon”...

How to improve IT Help Desk Customer Satisfaction

Customer satisfaction is something that no value-driven service provider...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper