Neenah Joint School District – a highly-rated, public school district located in Neenah, Wisconsin – is one of the many organizations that has joined the InvGate COVID-19 response program. Taking up InvGate’s offer of free licenses for its products to organizations during these difficult times. If the program is new to you, then please click through to read more about how InvGate is helping organizations – whether they’re customers or not, and no matter where they are in the world – to deal with the many challenges that the global pandemic has thrust upon them.
Sadly, at the time of writing this blog, the United States of America had over 800,000 reported COVID-19 cases and more than 43,000 deaths.
Neenah Joint School District’s use of InvGate’s COVID-19 response program
Neenah Joint School District serves over 6,200 students and is a frontrunner in many areas including academics, athletics, and the arts. The District was already an InvGate customer, using the InvGate Service Management, Insight, and Assets solutions. They use the Service Desk solution for managing all IT, Human Resources (HR), Facilities, and Operations requests and processes.
During the pandemic crisis, all Neenah's students moved to virtual classes, with the many challenges that this implies. To help with this change of education delivery model, Neenah extended its use of the InvGate Service Management tool – using additional free licenses obtained via the InvGate COVID-19 response program – to technically-assist the parents of students in moving to, and managing, the new virtual education-delivery tools.
Customer feedback
Bryan VonDeylen, Help Desk Manager for Neenah Joint School District, said that: “I’m very happy with the solutions’ ease of use, and especially happy with InvGate's response to our feature requests, and how quickly they’re implemented.”
He added that: “This ease of use and how quickly you can implement changes are the reasons why a tool like InvGate Service Management is what’s needed during times of crisis. We needed to adapt the tool and we needed to do it immediately. You can do this in minutes with InvGate Service Management and without any professional services (as you might need to with other service desks tools).”
