Celeste Mottesi - April 8, 2024 - 16 min read
Ticket Volume is back for another year and we are very excited to announce that, once again, InvGate's IT podcast will be hosting monthly live Webinars! The next meeting will be held on the ...
Manuela Aggio - April 4, 2024 - 10 min read
The process of building and maintaining an IT Service Management (ITSM)...
Manuela Aggio - March 15, 2024 - 7 min read
A central focus of any business or organization is to build and foster...
Manuela Aggio - December 19, 2023 - 10 min read
The year is coming to an end and it’s a good time to take a minute,...
Manuela Aggio - December 8, 2023 - 9 min read
The Knowledge Centered Service – also known as the Knowledge Centered...
Manuela Aggio - December 1, 2023 - 7 min read
It’s no news that Artificial Intelligence (AI) has transformed the ways in...
Manuela Aggio - November 24, 2023 - 6 min read
Business process design is the starting point of any solid business...
Manuela Aggio - November 17, 2023 - 6 min read
While theoretical knowledge provides an understanding of useful concepts...
Manuela Aggio - November 10, 2023 - 8 min read
The Knowledge Centered Support or KCS encourages a more collaborative...
Manuela Aggio - November 6, 2023 - 6 min read
Building community within teams has many perks. It enhances communication,...