It's no secret that IT teams are often considered the "anti-people" department within an organization. But what if your IT team could be a model of a people-first culture?
When it comes to problem management, many businesses focus on automating...
ITIL is the world's most widely used IT Service Management (ITSM)...
The IT industry is among the most competitive ones in the world. That is...
ITSM has evolved to meet current challenges by adopting concepts from...
An IT resume is a marketing document used to sell oneself in the job...
It seems like the IT industry is paying more holistic attention to...
It seems like everywhere you look these days you find a thinkpiece to...
IT4IT was created as a framework for IT service management, and has...
Working for the service desk, it's not all about the hard knowledge....
