Trying to answer the question of what the future of the workplace will look like seems to be a never ending discussion. Of course, this interests both employers and employees, who tend to ...
Ticket Volume is back for another year and we are very excited to announce...
The process of building and maintaining an IT Service Management (ITSM)...
A central focus of any business or organization is to build and foster...
The year is coming to an end and it’s a good time to take a minute,...
The Knowledge Centered Service – also known as the Knowledge Centered...
It’s no news that Artificial Intelligence (AI) has transformed the ways in...
Business process design is the starting point of any solid business...
While theoretical knowledge provides an understanding of useful concepts...
The Knowledge Centered Support or KCS encourages a more collaborative...
