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Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication, knowledge sharing, productivity, and overall employee well being. This is particularly true for customer support ...

A Candid Discussion on How to Use Sentiment Analysis to Improve Customer Experience

The key to organizational success in the modern era: Experience...

Nate Brown on Finding the Sweet Spot for Improving CX in IT

The intersection of IT and CX (Customer Experience) is about the value of...

Doug Rabold Tell Us What a Great Customer Experience Looks and Feels Like

While measuring plays a significant role in experience management, it's...

Enhancing Customer Satisfaction Surveys: Pasi Nikkanen's Best Practices

In an era where customer experience (CX) reigns supreme, organizations...

Sally Mildren on How to Not Overlook Employee Experience ROI

Employee Experience ROI refers to the return on investment that...

Roy Atkinson Shares Everything About Personalized Customer Experience in Intersection with IT

Many organizations claim to offer personalization but need to improve in...

From Organizational Chaos to Effective Service

Philosopher George Santayana once said: “Those who cannot remember the...

What if InvGate didn't have InvGate?

It’s said that we should practice what we preach. And, at InvGate, we do....

Have Fun at Work with Gamification

If I told you that solving requests in your help desk could be as fun as...
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PwC logo NASA logo People's Bank logo Arcos Dorados logo Toyota logo CUNY logo KPMG logo U.S. Army logo Memorial Hermann logo AHCCCS logo Tulsa logo Texas A&M logo

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