We think we can all agree that it’s not easy delivering the best IT support service to our colleagues at the moment. There’s a higher volume of tickets, a lack of people due to illness, social distancing, or self-isolation (with IT support staff remote working too), as well as limited equipment and delivery mechanisms. Plus, our customers are likely to feel differently, and isolated, when IT issues prevent them from doing the work they need to do while working at home. It all means that keeping normal service levels going is a real challenge. To help, this blog explains how you can manage your queues effectively such that you and your team can better keep on top of the most important things.