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Key IT Support Challenges in the “New Normal”

While the worst part of the COVID-19 crisis might be behind us, “we’re not out of the woods yet.” Most organizations are trying to adapt to the “new normal” – even though the new normal has ...

IT’s Role in the Pandemic Isn’t Over Yet

Your IT department and IT service desk likely performed miracles during...

Don’t Lose All the ITSM Learnings from the COVID-19 Crisis

Post-COVID-19 crisis, we – as a society – have a long way to go still but,...

How to Cope with IT Equipment Struggles in the “New Normal”

Even as we progress in what is now the “new normal,” the impact of the...

Effective Queue Management in a Crisis

We think we can all agree that it’s not easy delivering the best IT...

Enterprise Service Management in These COVID-19 Times

The COVID-19 crisis has brought new ways of working to many employees,...

How to Help Stressed IT Support Personnel

Service desk technicians and IT departments across the globe are under an...

COVID-19 Advice – How to Cope with Frustrated End Users

The COVID-19 crisis has changed the way that many employees work in a very...

How to Cope When Your IT Service Desk is Overwhelmed

IT service desks everywhere are under pressure. The COVID-19 crisis has...

Emotional Wellbeing During a Pandemic

With the ongoing pandemic of the coronavirus continuing across the globe,...
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