InvGate - September 16, 2020 - 3 min read
While the worst part of the COVID-19 crisis might be behind us, “we’re not out of the woods yet.” Most organizations are trying to adapt to the “new normal” – even though the new normal has yet to fully materialize yet – and we’re still living and ...
InvGate - September 3, 2020 - 4 min read
Your IT department and IT service desk likely performed miracles during the early part of the COVID-19 crisis. Both setting up and then supporting a predominantly office-based workforce as ...
InvGate - August 27, 2020 - 4 min read
Post-COVID-19 crisis, we – as a society – have a long way to go still but, despite the pain of the first half of 2020, there was a lot to celebrate and to learn from for corporate IT organizations. ...
InvGate - July 2, 2020 - 3 min read
Even as we progress in what is now the “new normal,” the impact of the COVID-19 crisis continues to challenge IT service desks around the globe. But what about the challenges of your end users? IT ...
InvGate - June 17, 2020 - 4 min read
We think we can all agree that it’s not easy delivering the best IT support service to our colleagues at the moment. There’s a higher volume of tickets, a lack of people due to illness, social ...
InvGate - June 4, 2020 - 4 min read
The COVID-19 crisis has brought new ways of working to many employees, with them now confined to their homes. Likely using more technology – to get their work done – than ever. The crisis has also ...
InvGate - May 28, 2020 - 4 min read
Service desk technicians and IT departments across the globe are under an unprecedented amount of strain due to the COVID-19 crisis. For instance, higher volumes of calls and longer days as a result, ...
InvGate - May 27, 2020 - 4 min read
The COVID-19 crisis has changed the way that many employees work in a very short space of time. So, it’s no wonder that there are some frayed nerves out there. Employees are often having to adapt to ...
InvGate - May 21, 2020 - 3 min read
IT service desks everywhere are under pressure. The COVID-19 crisis has changed the way we work and how businesses are able to operate around the world. Employees might be ill, and others are ...
InvGate - May 19, 2020 - 4 min read
With the ongoing pandemic of the coronavirus continuing across the globe, many restrictions have been imposed on society with the risk of infection increasing and spreading; and as such, the need for ...