The constantly shifting business landscape means organizations must adapt to stay ahead of the curve. One such transformation is the shift towards Enterprise Service Management (ESM), a ...
You only get one chance at a first impression. And in customer service,...
ISO 27001 is the gold standard to follow for effective Information...
As assets are the main object of the IT Asset Management practice, in...
When it comes to Service Management, ticket routing is a key step to...
The Cost per Ticket metric (CPT) is the key to unlocking service desk...
We are continually working on our products to improve our customer’s...
A ticket has its own lifecycle, and understanding each stage is crucial to...
Selecting the right IT Service Management (ITSM) solution for your...
ISO 27001 states the necessary conditions that must be followed in order...
