Workflows usually look great on paper. Approvals are clear, steps are defined, and responsibilities are assigned. Then, the request hits a familiar wall: someone has to jump into another tool to finish the job.
A user gets approved, but the account still needs to be created. An offboarding task closes, yet access hasn’t been removed everywhere. Built-in connectors are designed for that moment. They let workflows in InvGate Service Management take action in external tools, instead of stopping short and handing the work off.
What are the new action connectors?
Built-in Action Connectors are pre-configured actions for third-party tools that live directly inside InvGate’s no-code workflow builder.
Each connector represents something concrete that a workflow can do in another system, like creating a user, adding them to a group, or scheduling a meeting. Rather than configuring web services from scratch, workflow designers drag these actions into the workflow and fill in a few parameters using simple form fields.
What’s left is defining when the action should run and what information it needs. And all of this happens using the same visual builder teams already rely on, without custom development or technical setup becoming a barrier.
Why this changes how teams design processes
InvGate Service Management already gives teams a visual way to design workflows, route requests, and apply automation rules. Built-in Action Connectors build on that foundation and turn workflows into something closer to an execution layer, not just a coordination map.
What’s important here is the shift. Workflows move from “hand off the work” to “do the work,” without adding technical complexity for the people designing them.
Service requests rarely belong to a single system. Onboarding touches identity platforms, collaboration tools, calendars, and communication channels. Offboarding follows a similar pattern. Access requests, maintenance announcements, and internal changes all cross tool boundaries.
Until now, teams had two options:
- Handle those steps manually outside the workflow.
- Rely on custom web services that require technical knowledge to set up.
Built-in Action Connectors remove that tradeoff. Actions in external systems become part of the workflow itself, defined in the same place as approvals, conditions, and routing.
That opens the door to processes like:
- An onboarding request that creates accounts, assigns access, schedules meetings, and notifies the right people.
- An offboarding workflow that disables accounts, removes permissions, and records completion automatically.
- A software access request that creates users and applies permissions once approvals are done.
All coordinated from a single workflow, even though execution happens across multiple tools and teams.
Free Trial
Yes (30 days)
In short
Built-in Action Connectors are about removing friction at the moment work needs to happen. Instead of stopping to configure web services or switching tools to finish a task, actions in external systems can now be added where they belong: inside the process.
The setup stays visual, the configuration stays simple, and teams don’t need technical expertise to make it work.
You can start using Built-in Action Connectors today from the Workflows module in your InvGate Service Management instance, or explore them through a free trial and see how they fit into your everyday processes!
