AI agents for Microsoft Teams can help employees resolve IT and HR requests, find information across company systems, summarize meetings, and automate routine tasks without leaving the platform.
Their capabilities and intended uses vary: some focus on a specific function, while others support broader workflows or let organizations build custom agents. The following six tools cover different use cases, with their key features and strengths to help you identify the best fit for your organization.
Best AI agents for Microsoft Teams: comparison table
Note: InvGate publishes this list and includes its own Virtual Service Agent in it; every entry below is sourced from each vendor’s official pages.
The 6 best AI agents for Microsoft Teams
The available options differ in scope: some specialize in IT support or meeting assistance, while others search across enterprise knowledge sources or automate multi-step workflows.
Choosing the right tool depends on the tasks you want to delegate, the systems it needs to access, and how much control your organization needs over its actions and responses. The six options below cover these different use cases, along with the features that distinguish each one.
1. InvGate Service Management, AI Virtual Service Agent for Microsoft Teams
InvGate Service Management’s Virtual Service Agent answers employees in a natural conversation inside Teams, drawing on the knowledge base and ticket history you already have— no manual training and no agent to assemble from scratch. Conversations aren’t used to train third-party language models. It gives teams enterprise-grade support inside Teams without the cost, rollout time, or complexity of larger platforms.
- Resolves IT and HR requests in natural language using your existing knowledge base.
- Creates a fully contextual ticket the moment a human is needed.
- AI Hub reports track deflection rate and knowledge gaps by channel and topic.
- Conversations aren’t used to train third-party language models.
- Other channels available: Self-service portal, Slack, and WhatsApp.
Pricing: $500/agent/year (Pro plan) or custom quote (Enterprise plan)
2. Microsoft 365 Copilot
Microsoft 365 Copilot brings Copilot into Teams along with two purpose-built agents. Facilitator joins a meeting as another participant, keeping shared notes in real time and summarizing what was decided. Channel Agent follows the conversations in a channel, flags deadlines, and builds status summaries so long threads don’t get lost. Both are pointed at meetings and channel work rather than service requests, so they shine when the goal is keeping people aligned.
- Copilot in Teams chats, channels, and meetings
- Facilitator keeps shared notes and tracks decisions during meetings
- Channel Agent summarizes channels, flags deadlines, and drafts status reports
Pricing: Requires the Microsoft 365 Copilot license to run, which makes it a fit for organizations already committed to that license. Source: Microsoft Learn — AI agents in Teams
3. Microsoft Copilot Studio
Microsoft Copilot Studio is the low-code tool for building your own agents and publishing them into Teams and the rest of Microsoft 365. It fits a specific, homegrown process—an onboarding checklist, a policy lookup, an internal approval flow—that no off-the-shelf agent covers. The trade-off is effort: this is a platform to build on, not a turnkey agent.
- Build custom agents with low-code tools
- Install an agent for yourself, share it with a link, or list it in the Teams app store
- Submit for admin approval to feature it org-wide
Pricing: Usage-based (message-capacity packs). Source: Microsoft Learn — add an agent to Teams
4. Glean
Glean is an enterprise search assistant, and its Teams integration brings that search into the chat window. According to Glean’s integration page, you can look across conversations and files, send messages, and create channels without leaving Teams. The job it does is retrieval: surfacing the document, decision, or thread buried somewhere across your connected tools. It’s the right call when the recurring problem is “where is that information,” rather than resolving a support request or running a task on someone’s behalf. For knowledge-heavy organizations where answers already exist but are hard to find, that focus is the point.
- Searches public Teams conversations and files from inside the chat
- Sends messages and creates channels and group chats
- Enforces each user’s existing access permissions at query time
Pricing: Custom — contact sales. Source: glean.com
5. Atomicwork
Atomicwork is an AI service desk aimed at IT and HR. According to its Teams integration page, it delivers employee support inside both Slack and Teams, so staff can ask for help in the tools they already have open. Like any Service Management agent, it’s built around resolving requests and routing the ones it can’t handle on its own. For organizations standardizing on Microsoft 365 but still weighing a dedicated service desk layer, it’s one of the options that treats Teams as a genuine front door for support rather than a side channel. The deciding factor is usually how well it maps to your existing IT and HR workflows.
- Atom AI assistant delivers IT and HR support inside Teams and Slack
- Employees raise requests and get status updates without leaving Teams
- Automates routine service workflows and request management
Pricing: Custom — contact sales. Source: atomicwork.com
6. Rezolve.ai
Rezolve.ai’s agent, Sidekick, works across Teams, Slack, email, web, and phone. According to Rezolve.ai, it answers using knowledge the company has approved and cites its sources, and it goes a step further by executing tasks such as resetting passwords or granting software access. That action-taking is the differentiator here: it aims to close the loop, not only point to an article. It’s a fit for teams that want an agent to resolve and act, across several channels at once.
- Works across Teams, Slack, email, web, and phone
- Answers from company-approved knowledge and cites its sources
- Executes tasks such as password resets and software access
- Handles ticket creation, status checks, and live-agent handoff inside Teams
Pricing: Custom — contact sales. Source: rezolve.ai
How to choose an AI agent for Microsoft Teams
Choose an agent based on the work you want it to handle and the systems it needs to access:
- IT support and multi-department ticketing: Look for an agent connected to your knowledge base and ticketing system. It should resolve common issues, collect the details needed to handle a request, and create or route a ticket when human intervention is required.
- HR and employee services: Choose an agent that answers policy questions, guides employees through internal processes, and submits requests when it can't resolve them independently.
- Enterprise search: Check which company data sources the agent can search, including documents, applications, and conversations. Permissions should carry over so users only see information they're authorized to access.
- Custom workflows: If your needs are specific to your organization, evaluate whether the agent can connect to your existing systems, execute actions, and apply rules for approvals and access.
- Meetings and channels: If this is your main need, you should know that many tools offer AI meeting summaries, transcripts, and action items, but these features don't necessarily make them agents. A note-taking assistant mainly captures and organizes information, while an AI agent can act on it — for example, follow up on tasks, retrieve relevant information, or carry out actions across connected tools. Check which capabilities you need and how much autonomy the tool provides.
For a support agent, don't forget to measure two things after launch: the deflection rate and the knowledge gaps it surfaces — together they tell you whether it’s genuinely taking work off the queue.
Bring enterprise-grade support into Teams with InvGate Service Management. Talk to our sales team →
FAQ
Does Microsoft Teams have an AI agent?
Yes. Microsoft offers built-in agents such as Facilitator for meetings and Channel Agent for channel conversations. According to Microsoft, both require the Microsoft 365 Copilot license.
What is the best AI agent for Microsoft Teams?
It depends on the task. For IT and HR support, an agent tied to your knowledge base that can create tickets is the right call; for meetings and channels the Copilot agents fit, for enterprise search Glean, and for a custom workflow an agent built in Copilot Studio.
Can an AI agent in Microsoft Teams create IT tickets?
Yes. InvGate Service Management’s Virtual Service Agent resolves what it can and, when a request needs a human, turns the Teams conversation into a fully contextualized ticket.
