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Manuela Aggio

The Top 5 IT Service Management Trends for 2024

The year is coming to an end and it’s a good time to take a minute, reflect on what occurred during the last months, and have a look at what the future might bring to make sure we are ...

Integrating InvGate Service Desk and Azure DevOps To Enhance Your IT Support

For organizations looking to improve communication and collaboration...

Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

The Knowledge Centered Service – also known as the Knowledge Centered...

Mariena Quintanilla’s Guide on How to Reduce The Fear of AI

It’s no news that Artificial Intelligence (AI) has transformed the ways in...

Business Process Design Definition and Tools, With David Mainville

Business process design is the starting point of any solid business...

Ryan Ogilvie's Only Step to ITSM Success: Learn From Practice

While theoretical knowledge provides an understanding of useful concepts...

Knowledge Centered Support (KCS): Definition, Process, and Best Practices

The Knowledge Centered Support or KCS encourages a more collaborative...

Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication,...
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