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Manuela Aggio

Mariena Quintanilla’s Guide on How to Reduce The Fear of AI

It’s no news that Artificial Intelligence (AI) has transformed the ways in which we live, work, and connect. However, along this array of possibilities, it has also led to fears and ...

Business Process Design Definition and Tools, With David Mainville

Business process design is the starting point of any solid business...

Ryan Ogilvie's Only Step to ITSM Success: Learn From Practice

While theoretical knowledge provides an understanding of useful concepts...

Knowledge Centered Support (KCS): Definition, Process, and Best Practices

The Knowledge Centered Support or KCS encourages a more collaborative...

Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication,...
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