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Manuela Aggio

How Do ITSM, BRM, Agile and Project Management Frameworks Work Together, With David Tomlinson

A central focus of any business or organization is to build and foster efficient management practices across their teams. This often entails leveraging various frameworks and methodologies ...

InvGate Service Desk Obtains PeopleCert's ITIL 4 Certification

It brings us great joy to announce that InvGate Service Desk has obtained...

The Top 5 IT Service Management Trends for 2024

The year is coming to an end and it’s a good time to take a minute,...

Integrating InvGate Service Desk and Azure DevOps To Enhance Your IT Support

For organizations looking to improve communication and collaboration...

Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

The Knowledge Centered Service – also known as the Knowledge Centered...

Mariena Quintanilla’s Guide on How to Reduce The Fear of AI

It’s no news that Artificial Intelligence (AI) has transformed the ways in...

Business Process Design Definition and Tools, With David Mainville

Business process design is the starting point of any solid business...

Ryan Ogilvie's Only Step to ITSM Success: Learn From Practice

While theoretical knowledge provides an understanding of useful concepts...

Knowledge Centered Support (KCS): Definition, Process, and Best Practices

The Knowledge Centered Support or KCS encourages a more collaborative...

Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication,...
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