It is worth acknowledging the recent updates to ITIL's certification scheme. This announcement has sparked quite a buzz among IT enthusiasts and managers, and it's exciting to witness the discussions and anticipation surrounding them.
On the 50th Episode of Ticket Volume, our IT podcast, Markus Bause delved into the recent changes made to ITIL, which for him mean a world of possibilities and improvements. He took us on a journey through the intricacies of the recertification scheme, shedding light on its true purpose and how it paves the way for relevant advancements.
With over 25 years of experience under his belt, Markus is no stranger to the world of ITIL. As the VP of Product at PeopleCert, he brings a wealth of knowledge and expertise to the table. His career has taken him from being a consultant and director for SERVIEW to a consultant for Maxpert GmbH, and even serving as a devoted ambassador for Germany in the DevOps Agile Skills Association (DASA).
Make sure to tune in to the entire episode featuring Bause, as he reminds us all of the power of communication and collaboration within the ITIL community. And remember, you can sign up for our monthly live recordings and directly ask any questions during the session.
Why should we embrace ITIL's new certification scheme?
Bause has been immersed in the world of ITIL since its inception. His journey began with a training organization that focused solely on ITIL certifications. As luck would have it, he found himself at the forefront of the ITIL movement.
For that reason, in the ever-changing landscape of the IT industry, Marcus understands the value of continuous learning and certification updates. Certifications not only showcase one's up-to-date knowledge but also serve as a testament to their commitment to staying current. So much so, he also mentioned the tempting idea for closer cooperation with consulting partners and the introduction of role-based certifications in the future.
In other words, what are those renewal dates on certificates? They act as a visible indicator of knowledge currency. However, the misconception that ITIL certificates are outdated or not validated is not true. The renewable dates on certificates only help determine if someone is up to date with their knowledge.
Hence, Bause strongly advocated for staying connected with the ITIL community, engaging in extensive reading, and pursuing new certifications. He believes that having a solid foundation in ITIL is essential for anyone working in IT service management. Certifications and role-based training equip individuals with valuable skills and knowledge, opening doors to new career opportunities and increasing earning potential.
Bause highlighted the considerable influence of frameworks and certifications in IT organizations. He explains that organizations are looking for a combination of frameworks to adopt and orchestrate for optimal workflow. Tailoring frameworks and certifications is ideal for effective implementation; for instance, basic knowledge in IT organizations should include foundation, scrum master, and DevOps certifications.
"None framework alone will never answer all questions. And when we talk about everything, what could happen, for example, in an IT organization or when you're taking a wider scope in an Enterprise, one framework alone will never be able to cover all these discussions, all this scope. (...) We have other frameworks in our portfolio (...) and show how (IT organizations) could make the orchestration of them, how they could get the perfect flow of work in their established strong demands to value creation."
Looking ahead, ITIL has several future plans. They are focusing on the value stream model to integrate practices and ensure a smooth flow of work. ITIL also aims to have closer cooperation with consulting partners and introduce new offerings for businesses and professionals.
In terms of future developments, ITIL is renewing all practice guides and considering role-based codifications. They are establishing a research department to work with the community and gather feedback for further improvements. Hence, Bause encouraged community involvement and feedback, inviting listeners to reach out directly to him or the customer service team.
Addressing misunderstandings and updates
Bause admitted they have taken a lot of feedback from experts, customers, and the market to understand the current situation. They realized that there was a misunderstanding in the market that ITIL is no longer practical or relevant. But he said that is not true because they worked on 34 practice guides and are making significant changes in the certification process.
To address this misunderstanding, they introduced or enlarged the qualification scheme to Threadkiller with practice cards related to practice guides. It now offers three bundles of trainings, 15 practice trainings, which address the most demanded practices out of the 34. You have the option to attend single-day trainings for specific practices or take a bundle of practices that are normally connected together.
The first bundle focuses on the typical operational value chain, including International problem J and problem request fulfillment. These practices are essential for day-to-day operations. Additionally, they introduced the practice manager designation, which can be achieved by completing five practices or one bundle plus the gray deliver and support qualification.
The practice manager should have in-depth knowledge of at least five practices and know how to set them up for a smooth flow of work. The value stream model helps understand how to bring all these practices together. The hope with these changes is that by reintroducing this value, ITIL can be regularly and easily used.
In addition to these initiatives, they are also working on a quality seal for consulting companies to ensure that only qualified consultants are providing IT transformation services.
Moving forward they are actively investing in a corporate engagement program and an ambassador program as means to gather feedback and input from the community. Recognizing the significance of collective intelligence, the aim is to enhance its existing database of over 500 sales representatives. The ambassador program provides an opportunity for individuals to participate and contribute their valuable feedback from diverse perspectives.
"What’s next? You do not have to expect that we get a new ITIL version in the next one or three years. So, we have ITIL 4 and it’s delivering what we need right now. We are working on, together with the practice guides, courses. All practice guides are completely renewed and reworked."
In a nutshell, Bause's journey with ITIL exemplifies the significance of continuous learning and certification updates in the fast-paced IT industry. But, this is just a summary of Ticket Volume's episode featuring Markus Bause. There's a lot more to discover in their conversation. Be sure to listen to the full discussion with Matt Beran to learn more about ITIL's new certification scheme.
You can find the full episode on popular platforms like Apple Podcasts, Spotify, YouTube, or any other podcast platform you prefer. Remember to subscribe if you're interested in joining the monthly live recordings!