InvGate Blog

5 reasons why you should use Time Tracking

Posted by Sabrina Pagnotta on September 26, 2018 at 10:19 AM
Having visibility into the work of the support team and how internal service orders are managed is one of the main purposes of a help desk. We all want to know who did what, at what time, and how long it took, to have an accurate picture and be able to make smart decisions based on data. The Time Tracking feature of InvGate Service Desk enables you to know all of that and, in addition, provides you with enhanced budget control and forecasting capabilities.
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Topics: Time Tracking, Help Desk, Business Analytics, data analytics, Technical Support, Request Management

How InvGate Complies with GDPR (and How We Help You Comply too!)

Posted by Liliana Gary on May 23, 2018 at 1:30 PM
At InvGate, securing customer data is, and always has been, a top priority. We know the data you manage through our software is key to your business, and that is why we are committed to keeping it private and safe. To that end, we comply with industry best practices related to cloud security standards and certifications; and, as of May 25th 2018, we will also be complying with the General Data Protection Regulation (GDPR), which strengthens the rights that European individuals have over their personal data.
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Topics: GDPR, Privacy, data analytics, InvGate Products, Product News

Panning for Golden Insights from the Historical Backlog

Posted by Pablo Vergne on March 14, 2018 at 12:02 PM
On the surface, determining the status of your service desk historical backlog seems easy. But the scenario becomes more complex when looking at historical data for the week, month, or year. InvGate defines a backlog as “an accumulation of jobs waiting to be solved or completed at any given time”, i.e., pending incidents and requests.
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Topics: data analytics, change management, Incident Management, ticketing system, Reporting, Help Desk Software

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