Jira Service Management Pricing in 2027: Plans, Agents and What Adds Up

Jira Service Management pricing runs on a per-agent model: you pay for the people who resolve requests, the users who only submit them are free, and there’s a free plan capped at three agents. Atlassian now sells it inside the Service Collection, bundled with Customer Service Management, Assets, and Rovo, which changes how the final bill is built.

This guide covers the current plans and per-agent rates, the usage meters that push the price above the sticker number, and what the Data Center end-of-life timeline means if you run it on your own infrastructure.

All figures were taken from Atlassian’s pricing page on November 6, 2026.

How much does Jira Service Management cost in 2027?

Jira Service Management comes in four plans, all priced per agent. An agent is anyone who works on tickets; customers who submit and track requests don’t need a license and don’t count toward the total. The per-agent rate is tiered by team size, so the number in the table below is the rate Atlassian auto-fills for 75 agents when you open its pricing page — a useful reference point, not a flat price. Annual billing also saves up to 17% over monthly billing.

Because pricing is progressive, the per-agent rate falls as you add agents and rises for smaller teams. On the Standard plan, that $21.50 rate at 75 agents drops to $21.16 at 100 agents and $12.91 at 500, and climbs to $25.21 at 20 agents and $26.90 at 15 (Atlassian’s pricing calculator, checked November 6, 2026). For your own figure, run your agent count and billing cycle through Atlassian’s Service Collection pricing page, since the rate changes with every adjustment and Atlassian can update the tiers at any time. 

What’s included in the Atlassian Service Collection

Jira Service Management is no longer sold on its own. It ships as part of the Service Collection, a single offering that also includes Customer Service Management, Assets, and Rovo. The apps can’t be purchased separately, though you aren’t required to roll all of them out, and admins decide which ones each agent can reach. One detail that matters for budgeting: a single Service Collection license covers both Jira Service Management and Customer Service Management, so one paid agent now spans internal IT support and external customer service.

If you used to buy Jira Service Management by itself, moving into the Service Collection keeps your existing projects and configuration and adds access to Customer Service Management on top. Customers stay free and unlimited.

The out-of-the-box knowledge base is powered by Confluence, so you’ll need a Confluence plan added to the site to switch it on, though the basic knowledge base itself carries no separate charge. The full breakdown is on Atlassian’s Service Collection licensing page.

What adds to the bill

The per-agent price is the floor, not the ceiling. Several usage meters sit on top of it and are billed separately once you pass the included allowance:

• Assets objects. Standard includes 5,000 objects, Premium 50,000, and Enterprise 500,000. Above the allowance, objects start at $0.02 each per month with volume discounts.
• Automation steps. Allowances scale by plan: 1,250 per subscription on Free, then 3,000, 6,500, and 9,500 per user per month on Standard, Premium, and Enterprise. Heavy automation beyond those limits is purchased separately.
• Rovo credits and indexed objects. Each paid plan carries a monthly AI pool — 250 credits on Standard, 700 on Premium, 1,500 on Enterprise, with matching indexed-object limits. AI usage above the pool is billed on top.
• Virtual service agent conversations. Available on Premium and Enterprise, the first 1,000 assisted conversations a month (12,000 a year) are included; beyond that they start at $0.30 per assisted conversation per month.
• Customer Service Management AI agent resolutions. These are billed at $1.00 per successful resolution with no included allowance, so they count from the first one. You only pay when the AI closes the request without a human.
• Marketplace apps. Third-party apps are licensed on top of the subscription and generally have to match your agent tier, so each one scales with your team.
• The jump between tiers. Standard to Premium is roughly 2.6 times the per-agent rate, and capabilities like the virtual service agent, change management, and advanced incident management only unlock at Premium. If you need one of those, the whole seat count moves up a tier.

Jira Service Management Data Center pricing and end of life

The self-managed option is being retired. Jira Service Management Data Center reaches end of life on March 28, 2029, when subscriptions and any associated Marketplace apps become read-only. New customers can already no longer buy Data Center, as that stopped on March 30, 2026. Existing customers can keep purchasing new subscriptions, Marketplace apps, and expansions until March 30, 2028, and can renew up to the 2029 cutoff, though renewals can’t extend past it and are prorated to that date.

Through the end-of-life date, Atlassian continues technical support, security fixes for critical vulnerabilities, and Data Center-to-cloud connectors, and it has said it will offer extended maintenance by exception for certain customers after 2029. For most teams the practical path is migrating to the Service Collection in cloud, and Atlassian is upfront that the per-user cost of cloud is higher than Data Center. Teams that need to keep running on their own infrastructure are weighing other self-managed service desks before the deadline forces a decision.

How to estimate your Jira Service Management cost

A per-agent number on its own understates the real spend. Work through these five lines across a three-year horizon:

1. Count your agents. Only the licensed people resolving requests count; customers are free. That number sets your tier and your base per-agent cost.
2. Pick the plan by capability. Match the tier to what you actually use — change management, the virtual service agent, and advanced incident management all sit at Premium.
3. Project your usage. Estimate asset objects, automation steps, Rovo credits, and virtual agent conversations above the included allowances, since those meters are where bills drift.
4. Add Marketplace apps. Include any third-party apps you depend on, priced at your agent tier.
5. Factor in migration. If you’re on Data Center, add the move to cloud and the higher per-user cloud cost ahead of the 2029 end-of-life date.

Running those lines together gives you a realistic three-year view of what the platform costs, rather than the per-agent figure alone.

Jira Service Management vs InvGate Service Management pricing

InvGate Service Management publishes its entry pricing openly. As checked of November 6, 2026, the Starter plan is a fixed $1,499 per year for five agents, the Pro plan is $500 per agent per year for 5 to 100 agents (from $2,500 per year), and the Enterprise plan — the one that adds on-premise hosting — is quoted to fit.

A few things make it worth a look when you’re comparing. It runs in the cloud or on your own infrastructure, with on-premise hosting available on Enterprise. Processes are built with a no-code workflow builder rather than configured by specialists. Its AI Hub is included on every plan with no separate add-on or usage pool. And it connects to Jira, so development teams can keep building in Jira while IT and other departments run their service desk in InvGate Service Management.

Ready to see how InvGate Service Management fits your setup? You can start a free trial or talk to our team about the right plan for your organization. 

Jira Service Management pricing FAQ

Is Jira Service Management free?

There’s a free plan for up to three agents with core service management, Community support, and 2 GB of storage. 

How much does Jira Service Management cost per agent?

It depends on team size, because the rate is tiered. As of November 6, 2026, Standard is about $21.50 per agent/month at 75 agents, dropping to $12.91 at 500 and rising to $26.90 for a 15-agent team. Premium sits on a higher curve, and Enterprise is quoted. 

Do customers need a Jira Service Management license?

No. Only agents who work on requests need a license. Customers who submit and track requests are free and unlimited.

Is Jira Service Management Data Center being discontinued?

Yes. It reaches end of life on March 28, 2029, after which it becomes read-only, and new subscriptions and expansions for existing customers stop on March 30, 2028. Teams that would rather move to a different platform have time to evaluate their options.