From November 12th to 16th, we returned once again to Service Management World (SMW) in Orlando. The occasion was HDI’s definitive event for service management leaders.
This conference was the perfect opportunity to network with 600+ attendees, learn in 50+ workshops and sessions, and innovate with 30+ solution providers.
Our team of specialists had a blast talking to the attendees that stopped by InvGate's booth about how they could change customer and business expectations for the better, discover emerging resources and technologies, and stay ahead of evolving practices and frameworks.
Shiraz Hemani (Director of Sales North America, ITSM and ITAM Implementor), Jason Oriente (Director, Sales Engineering), Jason Duty (Account Executive), Matt Beran (Senior Product Specialist), Gonzalo Sainz-Trápaga (Co-funder and Chief Revenue Officer), and Pablo Vergne (Director of Product Management).
Plus, Matt Beran, our Senior Product Specialist and host of our podcast Ticket Volume, hosted the session “Living the Dream: Making Enterprise Service Management a Reality” about modernizing service management.
He provided a guide to working with other departments to combine shared services into a unified employee experience, and explored how to leverage service management thinking throughout businesses to maximize IT operational efficiency.
At SMW in Omni Orlando Resort at Championsgate, we showcased our latest product innovations and demonstrated how we can help organizations transform their service management operations.