Solving people’s problems is a noble cause, but it can get tricky. End users may need a more hands-on approach to solve some of their requests or they might be having trouble explaining exactly what’s going on.
That’s the moment support agents need to take control of the situation and take a look for themselves. Enter our new Remote Desktop feature.
To connect with another computer, agents will need to do it from:
- TeamViewer for Windows or Mac environments
- AnyDesk for Windows environments
This integration presents a shortcut to connect with end users everywhere. The installed Insight Agent detects the ID and allows the support agents to enter the computers according to the Remote Desktop Software configurations (the user provides a password, accepts the login request or the agent enters directly without validation).