Pablo Sencio - November 6, 2023 - 3 min read
Are you curious about measuring customer satisfaction in the realm of IT services? In this article, we will delve into the essential aspects of how to calculate NPS (Net Promoter Score) ...
Manuela Aggio - November 6, 2023 - 6 min read
Building community within teams has many perks. It enhances communication,...
Matt Beran - September 22, 2023 - 8 min read
When the calendar flips to October, it reveals a special occasion that...
Kimberly Yánez - May 12, 2023 - 7 min read
The intersection of IT and CX (Customer Experience) is about the value of...
Kimberly Yánez - February 23, 2023 - 7 min read
While measuring plays a significant role in experience management, it's...
Kimberly Yánez - February 16, 2023 - 8 min read
In an era where customer experience (CX) reigns supreme, organizations...
Kimberly Yánez - October 13, 2022 - 6 min read
Many organizations claim to offer personalization but need to improve in...
InvGate - March 25, 2022 - 6 min read
Though change is not a new concept in IT -- one might say it is intrinsic...
InvGate - February 20, 2020 - 3 min read
Customer satisfaction is something that no value-driven service provider...
InvGate - May 8, 2019 - 6 min read
At InvGate, our mission is to provide great service with every...