InvGate Blog

What if InvGate didn't have InvGate?

Posted by Sabrina Pagnotta on April 11, 2018

It’s said that we should practice what we preach. And, at InvGate, we do.

We develop and sell software products, but not a single day goes by without us relying on that same software for our own daily work. We use it to manage and solve the requests of our customers, as well as monitor our assets. At the same time, our customers use our software to help their customers, through fit-for-purpose tools for assets and IT support management. We provide support to thousands of people in more than 40 countries, and we’re proud of the quality of our service.

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Topics: customer satisfaction, customer service, Help Desk, Service Desk, Technical Support

Chesapeake Bay Academy is 'Head of the Class' with Invgate Service Desk

Posted by Allison Sapiega on February 28, 2018

Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the notification of IT issues and requests, day-to-day management of IT support operations, and reporting. The legacy system caused problems for both IT and its customers; a fit-for-purpose ticketing system was needed. 

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Topics: business solutions, Choosing Software, Cloud, customer satisfaction, customer service, IT management tools, Service Desk Software, service management, Help Desk Software, Service Desk, InvGate Products, workflows

Have Fun at Work with Gamification

Posted by Sabrina Pagnotta on February 14, 2018

If I told you that solving requests in your help desk could be as fun as playing a video game, what would you say? With Service Desk Gamification having fun at work is possible!

Perhaps you’ve once felt that you’ve completed a really challenging task but no one noticed, or that your team should have been rewarded when they overcame tricky issues and achieved great results? Well, let me tell you: these thoughts disappear when Gamification is in place, because it taps into the human need and desire for personal recognition, status, and achievement – plus, it has the thrill of competition. 

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Topics: business solutions, customer satisfaction, customer service, Gamification, IT management tools, service management, InvGate Products

Service Desk Takes Customer Care to the Next Level

Posted by InvGate on September 14, 2011

Enterprise success is attributed to many factors, but more often than not, it boils down to the two most critical: product or service quality and customer support. In many cases, the quality of customer care creates the competitive edge.

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Topics: customer service

Technology driven by customer needs

At InvGate our mission is to help our customers to help their customers, through capabilities designed to optimize IT service delivery and support.

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