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What is the Difference Between Help Desk and Service Desk?

The terms help desk and service desk are often used interchangeably, but are they really the same thing? If you're considering purchasing new software for IT support, you might want to give ...

10 Ways to Overcome Aged Tickets (Part 1)

Let’s face it. We’ve all been there. Attending a service review with a...

InvGate Service Desk Tasks Module: Divide Efforts and Conquer

Everybody knows it: solving a request isn’t always a matter of executing a...

Panning for Golden Insights from the Historical Backlog

On the surface, determining the status of your service desk historical...

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