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How To Overcome Aged Tickets And Get Rid of The Backlog?

If you are a help desk agent or work in anything related to IT Service Management (ITSM), I’m sure the next sentence is going to hit right at home: There is nothing worse than a backlog ...

What is the Difference Between Help Desk and Service Desk?

The terms help desk and service desk are often used interchangeably, but...
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