Stay up to date with our blog

Subscribe to the InvGate Digest, and receive our monthly newsletter with a packet of knowledge, training, and tools on a new IT topic.

What is the Difference Between Help Desk and Service Desk?

The terms help desk and service desk are often used interchangeably, but are they really the same thing? If you're considering purchasing new software for IT support, you might want to give ...

10 Ways to Overcome Aged Tickets (Part 1)

Let’s face it. We’ve all been there. Attending a service review with a...

InvGate Service Desk Tasks Module: Divide Efforts and Conquer

Everybody knows it: solving a request isn’t always a matter of executing a...

Panning for Golden Insights from the Historical Backlog

On the surface, determining the status of your service desk historical...
Powering top IT teams around the world
KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper
KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper

Evaluate InvGate as Your ITSM Solution

30-day free trial - No credit card needed