InvGate - April 5, 2021 - 5 min read
The terms help desk and service desk are often used interchangeably, but are they really the same thing? If you're considering purchasing new software for IT support, you might want to give ...
InvGate - September 19, 2019 - 4 min read
Let’s face it. We’ve all been there. Attending a service review with a...
Sabrina Pagnotta - July 18, 2018 - 2 min read
Everybody knows it: solving a request isn’t always a matter of executing a...
Pablo Vergne - March 14, 2018 - 3 min read
On the surface, determining the status of your service desk historical...