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IT Service Management Trends For 2025: Insights From Rob England, Claire Agutter, And Mark Smalley

What happened in 2024? How did theIT Service Managementtrends evolve? And what does the future hold for ITSM?

SDI: The 5 Service Desk Certifications Levels

In this episode of Ticket Volume, we dive into the world of Service...

Customer Experience and Emotional Intelligence: Insights For Building Meaningful Connections

What makes a truly exceptional Customer Experience and emotional...

The Future of AI in IT: Insights from InvGate CEO Ariel Gesto

What’s the first thing that comes to mind when you hear AI? Excitement?...

Unlocking Organizational Capabilities With Kenneth "Kengon" Gonzalez

Are Rigid Processes Hurting Service Management? Insights with Shane Carlson from Airtable

Are rigid processes hurting Service Management and holding back your IT...

Green IT: 5 Professional Tips to Build a Sustainable IT Department [+Free eBook]

Implementing sustainable IT practices is more crucial than ever. With...

Technology and Mental Health: Critical Insights For Better Well-Being

Technology and mental health are becoming increasingly intertwined,...

Is the IT Job Market in Crisis? Insights and Tips with David Lowe & Stephanie Lundberg

The IT job market has become a hot topic of conversation. With technology...

How to Define And Measure Service Quality

There’s a big difference between getting something done and getting it...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper