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What to Do If You Have a Change Process Dodger (Part 2)

Welcome back! In the first part of this two-part blog series, we dealt with training and awareness, making it easy to raise changes, and streamlining approvals. This leads us nicely on to the next five of our eight areas for reducing the level of change enablement process avoidance. Starting with emergency change situations.

What to Do If You Have a Change Process Dodger (Part 1)

Something that doesn’t get talked about as much as it should is how to handle colleagues who, for whatever reason, aren’t engaging with the change practice. Let’s call them “dodgers,” although other ...

Change Enablement and Release Management During the Post-COVID-19 Return to Offices

Much was written about the impact of the COVID-19 crisis on IT service management (ITSM) and IT support, and rightly so. Now, as we return to some semblance of normality - what many are calling the ...

10 Habits That Will Improve Your ITIL 4 Change Enablement Practice

Change enablement (or change management if you’re using ITIL v3 best practice) is the ITIL 4 management practice that introduces changes into the live environment in an orderly and safe way. ...