InvGate on April 1, 2021
Welcome back! In the first part of this two-part blog series, we dealt with training and awareness, making it easy to raise changes, and streamlining approvals. This leads us nicely on to the next five of our eight areas for reducing the level of change enablement process avoidance. Starting with emergency change situations.
InvGate on March 25, 2021
Something that doesn’t get talked about as much as it should is how to handle colleagues who, for whatever reason, aren’t engaging with the change practice. Let’s call them “dodgers,” although other ...
InvGate on August 6, 2020
Much was written about the impact of the COVID-19 crisis on IT service management (ITSM) and IT support, and rightly so. Now, as we return to some semblance of normality - what many are calling the ...
InvGate on March 4, 2020
Change enablement (or change management if you’re using ITIL v3 best practice) is the ITIL 4 management practice that introduces changes into the live environment in an orderly and safe way. ...