Marina Lammertyn - March 12, 2024 - 12 min read
When multiple incidents stem from the same issue, it's a clear signal that we need to take action using a robust, step-by-step Problem Management process.
Manuela Aggio - November 17, 2023 - 6 min read
While theoretical knowledge provides an understanding of useful concepts...
Sophie Danby - October 16, 2023 - 14 min read
IT Operations Management or ITOM is the practice that helps you manage IT...
Matt Beran - September 6, 2023 - 9 min read
Change Management is a critical practice for organizations to effectively...
Sophie Danby - August 14, 2023 - 14 min read
Configuration Management is the practice that helps you pull all the other...
Kimberly Yánez - July 27, 2023 - 7 min read
Change is happening faster than ever before, and organizations need to be...
Kimberly Yánez - March 3, 2023 - 8 min read
In today's fast-paced world of enterprise technology, the Change Advisory...
InvGate - January 17, 2023 - 7 min read
The Change Advisory Board (CAB) can be one of the most important and...
Sophie Danby - October 31, 2022 - 7 min read
The IT Service Management practice is very much extended across countries,...
Sophie Danby - October 27, 2022 - 25 min read
If you're already versed in the changes to the traditional IT Service...