InvGate had the pleasure of attending and sponsoring the Service Management World conference and expo, which took place from November 17 to 21 in sunny Orlando, Florida. It was a fantastic chance for our team to meet some of you and chat about something we all care deeply about: Service Management.
In this post, we'll give you all the details about our participation in one of our favorite events every year.
InvGate at Service Management World 2024
InvGate had its very own space during Service Management World at booth 411 from November 19 to 21; we loved saying hello to so many professionals!
Our team was represented by:
- Kris Hansen (VP of Sales, North America).
- Shiraz Hemani (Director of Sales, North America).
- Gonzalo Sainz-Trápaga (CRO & Co-Founder).
- Mercedes Picollo (Sales & Implementation Engineer, North America).
- Somerton Cline (Account Executive).
- Matt Beran (Sr. Product Specialist).
- Anthony Dye (Sales & Implementation Engineer, North America).
- Ignacio Harriague (Director of Product Marketing).
These were our sessions (plus a Ticket Volume live episode!)
Matt Beran, our Product Specialist and host of Ticket Volume, our IT Podcast, participated in one session and also led another one of his own.
The first one was Session 203: Service Management Myth Busters, a roundtable discussion alongside Doug Tedder (Tedder Consulting LLC), Rae Ann Bruno (Business Solutions Training), and Angee Phong (SS&C Technologies).
He then led Session 406: Visualizing Value: How Adding Visualizing Work Improves Everything! In this session, Matt explored how to think about Process Management, make organizational change much easier, and pick tools that help visualize and collaborate on experiences and teamwork.
And finally, we were thrilled to have the opportunity of recording with Matt a live Ticket Volume episode. The Ticket Volume Live at Service Management World took place on November 21 at 2:50 pm, and you can already listen to it on your preferred platform!
About Service Management World 2024
Service Management World is an annual conference and expo organized by HDI, where Service Management professionals and leaders gather to share knowledge and experiences, explore new resources and technologies, and stay ahead of the ever-evolving practices and frameworks in the industry.
The 2024 year’s edition focused on "the strategic actions you need to take to elevate your Service Management approach." Attendees gained access to the latest trends, frameworks, solutions, and connections that are shaping the future of Service Management.
As usual, the event was a fantastic opportunity to network with industry peers, get pressing questions answered by proven experts, connect with innovative solution providers, and stay at the forefront of where the Service Management industry is heading.
With over 800 participants, more than 30 exhibitors, 50+ speakers, 60 case studies, and four keynote presentations, the 2024 Service Management World continues to build on its success year after year. It's a must-attend event for anyone looking to stay ahead in the field.
Will we see you there next year?
