SEiT is a Chilean company specializing in IT services, helping organizations maintain operational continuity through support, monitoring, backup, and cybersecurity solutions. By ensuring IT stability, security, and efficiency, SEiT enables its clients to stay focused on their core business.
Despite its expertise in IT services, SEiT struggled with internal inefficiencies. The company relied on a free IT Service Management (ITSM) tool that lacked critical functionalities, limiting Team Engagement and operational visibility. Reporting capabilities were minimal, preventing SEiT from tracking key performance indicators (KPIs) and optimizing service delivery.
To overcome these challenges, SEiT implemented InvGate Service Management and InvGate Assets, gaining full control over its Service Management processes, increasing team participation, and improving SLA compliance.
Keep reading to discover how SEiT transformed its IT operations with InvGate!
Read the full success story
Learn how SEiT improved SLA compliance and service efficiency with InvGate.
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About SEiT
SEiT is a Chilean IT services company that helps organizations maintain operational continuity. With expertise in computing, connectivity, and cybersecurity, SEiT provides businesses with the technological stability needed to enhance profitability and efficiency.
Optimizing ITSM strategy for better performance
Challenges before InvGate
SEiT faced several inefficiencies due to its outdated ITSM tool:
- Limited functionality: The free ITSM solution only supported basic Change Management.
- Lack of engagement: The team’s involvement in solution delivery was not optimal.
- Minimal reporting capabilities: The tool did not allow for customized reports to track performance.
- Poor asset visibility: IT assets were managed using multiple disconnected tools.
These challenges prevented SEiT from delivering the level of service quality and efficiency it aimed to provide.
How InvGate helped
After evaluating solutions like ManageEngine, LogMeIn, and GLPI, SEiT selected InvGate for both Service Management and Asset Management. Key factors influencing their decision included:
- A local seller in Chile who provided tailored consultation.
- Gamification features that increased team engagement.
- A hands-on demo experience that fully satisfied the SEiT team.
With InvGate, SEiT was able to:
- Improve SLA compliance by gaining visibility into Service Request Management.
- Increase team participation in solution delivery.
- Generate custom reports to track key metrics and optimize performance.
- Ensure business continuity with a cloud-based ITSM solution.
Key results of InvGate implementation
By adopting InvGate Service Management and InvGate Assets, SEiT achieved:
- Greater SLA compliance: Improved monitoring and management of service level agreements.
- Better team engagement: More efficient collaboration in delivering IT solutions.
- Improved request allocation: Increased visibility into case assignment and request tracking.
- Enhanced reporting capabilities: Custom dashboards and reports provided actionable insights.
Strengthening IT operations with better visibility
SEiT’s transition to InvGate Service Management and InvGate Assets improved multiple aspects of its service delivery:
- Unified Asset Management: IT assets could now be monitored and updated in real-time.
- Streamlined Case Management: Requests were efficiently assigned and tracked.
- Customizable dashboards: Key indicators could be monitored to optimize decision-making.
Next steps
SEiT plans to further enhance its Service Management strategy by:
- Expanding report generation to track additional KPIs for improved decision-making.
- Increasing automation to streamline request handling and service allocation.
- Developing deeper integrations between IT Asset Management and Service Management processes.
Request a free trial today
Looking to optimize your ITSM strategy like SEiT? Request a 30-day free trial of InvGate Service Management and InvGate Assets to discover how you can improve SLA compliance, enhance reporting, and increase team engagement.
