The Service Desk and IT Service Management blog (54)

Brenda Gratas - June 7, 2023 - 5 min read

InvGate at SupportWorld Live 2023: What to Expect From This Year's Conference

The global support community and IT Service Management industry is gearing up for what promises to be another epic conference. SupportWorld Live 2023, hosted by HDI, will be held from April ...

Sophie Danby - June 5, 2023 - 7 min read

ITIL Service Strategy Definition, Processes, and Implementation

The ITIL Service strategy is the first stage in the service lifecycle. It...

Melisa Wrobel - June 2, 2023 - 9 min read

9 Help Desk Migration Mistakes You Need to Avoid

Help desk migration mistakes can be costly and disruptive. Organizations...

Kimberly Yánez - June 2, 2023 - 9 min read

A Candid Discussion on How to Use Sentiment Analysis to Improve Customer Experience

The key to organizational success in the modern era: Experience...

Brenda Gratas - June 1, 2023 - 13 min read

The 5 Incident Severity Levels – And a Free Matrix

Just as a red flag warns of imminent danger, incident severity levels in...

Kimberly Yánez - June 1, 2023 - 8 min read

Patti Blackstaffe Introduces Systematic Thinking to Digital Leadership

Digital leaders should have a holistic understanding of their organization...

Celeste Mottesi - May 31, 2023 - 9 min read

Known Exploited Vulnerabilities: 2023 List

With vulnerabilities on the rise since 2017, staying oblivious to...

Brenda Gratas - May 31, 2023 - 3 min read

Patch Windows Certificate Dialog Elevation of Privilege Vulnerability (CVE-2019-1388)

Identifying and addressing critical vulnerabilities is of paramount...

Melisa Wrobel - May 31, 2023 - 7 min read

10 Tips to Manage a Help Desk – Workload Management, Motivation, And More!

Properly learning how to manage a help desk is crucial for the success of...

Brenda Gratas - May 30, 2023 - 20 min read

SummitAI Asset Management vs. Flexera One

Are you currently grappling with the decision between SummitAI Asset...

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