InvGate Service Management has been included as a representative vendor in The Enterprise Service Management Platforms Landscape, 2025, Forrester's overview of 26 vendors in the enterprise service management (ESM) market.
What the report covers
Forrester's Landscape reports map a market end-to-end, giving technology leaders a view of the full field of vendors and how they differ by size, type of offering, geography, and use case. The goal is to help buyers understand the value a category can deliver and shortlist the providers that fit their needs, rather than to rank them.
Forrester is one of the most influential independent research and advisory firms shaping how enterprises evaluate technology, which makes inclusion in this overview a meaningful reference point for teams selecting ESM software.
Where InvGate Service Management fits
We believe our inclusion reflects the role InvGate Service Management plays in helping organizations extend proven IT service management practices across the business, with no-code workflow automation, AI-powered service delivery, native integrations, and more. It gives teams a fast path from a solid ITSM core to enterprise-wide service delivery, without the complexity that often comes with that transition.
The platform supports service delivery across every department that serves employees — HR, finance, facilities, legal, and more — with configurable request types that give employees a single place to ask for what they need. Behind those requests, the no-code Workflow Builder lets teams design and automate multi-step, cross-department processes with drag-and-drop configuration, no scripting required.
Together with SLA management, dashboards, and reporting, this gives organizations the visibility, employee experience, and business-value focus that define a mature ESM practice.
A quick word on Enterprise Service Management
Enterprise Service Management, or ESM, is the practice of taking the structure that IT teams have long relied on — ticketing, workflows, service catalogs, SLAs, and more — and extending it to every department that delivers services to employees, from HR and finance to facilities and legal. The result is work that is visible across the enterprise, better employee experiences, and seamless service delivery focused on business value. As organizations move away from fragmented tools and manual workarounds, ESM gives them a single, connected foundation for how services get requested, tracked, and resolved company-wide.
Attribution: The Enterprise Service Management Platforms Landscape, Q2 2025, Forrester Research, Inc., June 30, 2025. Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications.
