GigaOm has published two Radar reports — one for IT Service Management (ITSM) and one for IT Asset Management (ITAM) — and InvGate earned recognition in each. Across both the GigaOm Radar for ITSM v5 (March 2026) and the GigaOm Radar for ITAM v3 (January 2026), InvGate holds the same placement: a Challenger and a Fast Mover in the Maturity/Feature Play quadrant.
In GigaOm's terms, Challenger marks a solution with strong, well-rounded capabilities, and Fast Mover marks one whose trajectory is advancing quickly across the field over the next 12 to 18 months. Both reports are authored by analyst Lisa Erickson-Harris.
How the GigaOm radar works
The GigaOm Radar evaluates vendor solutions in a given market and plots each one on a circular chart built from scored, weighted technical criteria. Three elements define where a solution sits and what its placement means.
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The rings. The chart is made of three concentric rings. The outer ring holds New Entrants, the middle ring holds Challengers, and the inner ring is reserved for Leaders. The closer a vendor sits to the center, the more complete its solution is judged to be.
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The quadrants. Two axes cross the chart. The vertical axis runs from Maturity to Innovation: mature solutions emphasize proven, stable capabilities; innovative ones lead with newer, fast-evolving approaches. The horizontal axis runs from Feature Play to Platform Play: feature players concentrate on depth in specific capabilities, and platform players spread across a broad surface. The two axes form four quadrants. A placement in the Maturity/Feature Play quadrant reflects a solution recognized for proven capabilities delivered with real depth.
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The arrowhead. Each vendor carries an arrow that projects its expected pace of development over the next 12 to 18 months, graded from Forward Mover to Fast Mover to Outperformer. A Fast Mover is advancing at a strong clip relative to the field.
Scoring is technology-focused. Key features and business criteria — the nonfunctional requirements such as flexibility, security, and cost transparency — carry the highest weighting, emerging features weigh in lower, and the result reflects each product's technical capabilities and roadmap. Commercial factors such as market share, customer share, spend, and time in the market sit outside the evaluation, so they have no effect on where a vendor lands.
What GigaOm evaluated in ITSM
GigaOm's ITSM Radar examined 21 of the top ITIL-certified ITSM solutions. To qualify, vendors needed certification evidence in at least five ITIL 4 practices. Scoring weighed key features such as self-service portals, knowledge management, asset discovery, workflow automation, enterprise service management, and more, along with emerging capabilities and nonfunctional business criteria.
Within that field, InvGate Service Management is positioned as a Challenger and Fast Mover in the Maturity/Feature Play quadrant. The report notes that InvGate Service Management is certified in fifteen ITIL 4 disciplines with PeopleCert, well beyond the report's baseline. GigaOm highlighted three areas of strength:
- Knowledge Management, driven by proprietary AI search and automation, with predefined templates for user content suggestions and an AI-based knowledge discovery feature.
- Workflow automation, delivered through a no-code workflow engine with a drag-and-drop visual builder, plug-and-play building blocks, and predefined governance within workflows.
- Asset discovery, included with the ITSM solution at no additional cost, using discovery, agent monitoring, and automatic mapping to populate the CMDB.
What GigaOm evaluated in ITAM
The ITAM Radar by GigaOM examined 23 of the top ITAM solutions. Scoring weighed key features spanning asset domains such as: automated discovery, Financial Management, Lifecycle Management, Compliance Management, contract and Vendor Management, predictive risk, integrations, and more.
InvGate Asset Management is likewise positioned as a Challenger and Fast Mover in the Maturity/Feature Play quadrant. GigaOm recognized three strengths:
- Breadth of asset domains, covering hardware, software, databases, networks, and cloud components, with cloud coverage expanded in 2025.
- Lifecycle Management, using automation and smart tags to track assets from procurement to disposal with real-time visibility, cost control, and compliance.
- Compliance Management, with health rules and smart tags that trigger asset actions, plus automated compliance checks and proactive alerts for license expirations, noncompliance risks, and renewals.
What InvGate's placement means
Two independent evaluations, each with its own vendor pool and scoring criteria, arrived at the same read: InvGate is a Challenger with strong, well-rounded capabilities and a Fast Mover trajectory in both service management and asset management.
For teams evaluating either category, that consistency is the useful signal. The strengths GigaOm named — depth in the core disciplines of each product, delivered through automation and a no-code approach teams can operate themselves — describe a platform that covers day-to-day work without heavy professional services to get there. Because InvGate Service Management and InvGate Asset Management can run independently or as an integrated suite, the placement in both categories means a buyer can adopt one product for an immediate need and extend to the other as requirements grow.
