InvGate has been recognized as an Honorable Mention in the 2026 Gartner® Magic Quadrant™ for ITSM Platforms.
For I&O leaders, ITSM platforms serve as the system of record for delivering integrated IT services, capturing the events and activities that support Service Management. You can use this Magic Quadrant to evaluate the evolving ITSM platform market and its representative vendors.
The 2026 Gartner® Magic Quadrant™ for ITSM platforms is available to download. Get your complimentary copy of the report.
How the Gartner Magic Quadrant works
By applying a graphical treatment and a uniform set of evaluation criteria, the Magic Quadrant helps readers quickly ascertain how well technology providers are executing their stated visions and how they are performing against Gartner's view of the market.
Gartner selected the providers included in this Magic Quadrant based on their relevance to the evaluation. However, the decision not to evaluate a provider does not mean that it lacks viability. The report also identifies noteworthy providers that were not included in the formal analysis, as they may still be appropriate for organizations depending on their requirements.
Part of a broader run of Gartner & Peer recognitions
We feel the Honorable Mention adds to other recent peer recognitions for InvGate. InvGate was named a 2025 Gartner Peer Insights™ Customers' Choice for ITSM Platforms, a distinction based on the aggregated ratings and reviews that verified end users submit to Gartner® Peer Insights™.
In the corresponding Gartner Voice of the Customer report for ITSM platforms, InvGate held an overall rating of 4.9 out of 5 and a 94% willingness-to-recommend score, based on 73 reviews as of 31 May 2025.
InvGate was also listed as a Representative Vendor among the 20 vendors in the 2025 Gartner Market Guide for ITSM Platforms.
- Gartner, Rich Doheny, Jen Lichucki, Magic Quadrant for IT Service Management Platforms, 27 July, 2026.
- Gartner, Peer Community Contributor, Voice of the Customer for IT Service Management Platforms, 30 July, 2025.
- Gartner, Rich Doheny and Chris Matchett, Market Guide for IT Service Management Platforms, 5 February, 2025.
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