Camuzzi is the largest natural gas distributor in Argentina in terms of volume, infrastructure magnitude, and geographical coverage. The company serves over 2,000,000 households across 45% of the national territory.
With over 30 years as the leading distributor in the industry, Camuzzi faced significant challenges in managing its IT infrastructure during the company's transition to a hybrid work model.
In this context, InvGate Asset Management provided a series of advanced functionalities that were key to addressing the issues faced in IT Asset Management.
Let's take a look at this process with some precise numbers.
Challenges Faced by Camuzzi
Before migrating to InvGate Asset Management, Camuzzi used an internally developed tool that had significant limitations in facilitating the growth and sophistication of IT support provided to its teams.
This complexity was represented by over 3,000 technological assets and 1,700 employees spread across 16 business units.
Some of the inefficiencies of the previous tool included manually tracking and administering their IT assets and limited capabilities to generate accurate reports on their status and location.
Additionally, in a company with a vast geographical dispersion, each local team was responsible for manually updating the status of their assets, resulting in fragmented information and a lack of a single reliable source of information.
This prevented the company, among other issues, from planning and executing technological updates effectively to meet business demands.
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Migration to InvGate Asset Management
In this context, at the beginning of 2023, Camuzzi began working with ThinkHub to implement InvGate Asset Management as their Asset Management tool.
The migration process was completed in two months, including configuration and review, and involved managing 3000 IT assets, such as workstations, laptops, and mobile phones.
Some of the key advanced functionalities that InvGate Asset Management provided to solve Camuzzi's problems were:
- Continuous reporting agent: Offering data daily on the status of software, hardware, users, and the overall health of equipment, eliminating the need for constant manual supervision.
- Discovery: Providing an updated and comprehensive view of all devices on the network, improving Resource and Security Management.
- Task automation: Reducing the time and effort needed to manage their infrastructure, further reducing manual work and improving operational efficiency.
Keys to Camuzzi's Success with InvGate Asset Management
With the implementation of InvGate Asset Management and this combination of advanced Asset Management capabilities, Camuzzi streamlined processes and scaled the implementation of best practices across the company.
The keys to success were access to an accurate and updated view of the entire IT infrastructure (eliminating previous information fragmentation), the implementation of automations that reduced time and human errors, and the introduction of reliable metrics for informed decision-making.
An example of this is that InvGate Asset Management allowed Camuzzi to quickly identify devices with outdated operating systems. This visibility was essential to developing and implementing an update plan, ensuring compliance with security and compliance standards.
It is also important to highlight the outstanding support provided by ThinkHub, which maintained constant follow-up after the implementation, offering technical support and advice to optimize the use of the tool and solve any problems that might arise.
