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Kimberly Yánez

IT Content Writer and Editor

David Cannon on the Future of ITIL: Is the Framework Falling Behind?

ITIL is the world's most widely used IT Service Management (ITSM) standard. We all know it has been adopted by enterprises looking to improve their underlying business processes and ...

Danny Kateli's Tricks for Employee Retention in the IT Industry

The IT industry is among the most competitive ones in the world. That is...

Robert Fedoruk's Top IT Resume Writing Tips to Take it to the Top of the Pile

An IT resume is a marketing document used to sell oneself in the job...

Jason Wischer on the Total Experience Strategy and its Impact on Leadership and ESM

It seems like the IT industry is paying more holistic attention to...

Kevin Clark Pins Where Good Service Comes From in ITSM

There is certainly a lot of noise to filter in the Customer Experience...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper