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The ABC of the Value Stream Mapping (VSM)

Value Stream Mapping (VSM) is a lean technique that has become deeply ingrained in the practices of IT service management (ITSM), DevOps, IT4IT, and Agile (Scrum, SAFe, Kanban).

The Service Desk is the Heart of Your Technology Value

Let's face it – the service desk is: The lowest-paid or the entry-level...
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