Daniel Breston

Daniel Breston is an IT consultant with over 30 years experience. With a focus on blending Agile, Lean, DevOps, and ITSM environments to help businesses get the most from their investments in technology, Daniel is also a well-established speaker, mentor, and trainer, as well as a Fellow of the BCS.

Recent Posts

The Service Desk is the Heart of Your Technology Value

Let's face it – the service desk is: The lowest-paid or the entry-level into IT The last to be trained or consulted on what is about to go live Rarely involved in the design of new services or fixes The first place a customer comes to The most used place a customer perceives value from your organization Did you see the last two points? As a customer, whether I benefit from or leave you is heavily ...