The Service Desk and IT Service Management Blog by InvGate

Daniel Breston

Daniel Breston is an IT consultant with over 30 years experience. With a focus on blending Agile, Lean, DevOps, and ITSM environments to help businesses get the most from their investments in technology, Daniel is also a well-established speaker, mentor, and trainer, as well as a Fellow of the BCS.

Daniel Breston - August 4, 2022 - 14 min read

The ABC of the Value Stream Mapping (VSM)

Value Stream Mapping (VSM) is a lean technique that has become deeply ingrained in the practices of IT service management (ITSM), DevOps, IT4IT, and Agile (Scrum, SAFe, Kanban).

Daniel Breston - April 15, 2021 - 5 min read

The Service Desk is the Heart of Your Technology Value

Let's face it – the service desk is: The lowest-paid or the entry-level...

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Daniel Breston

The ABC of the Value Stream Mapping (VSM)

The Service Desk is the Heart of Your Technology Value

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