Megan Engels' 4 Top Service Desk Managers Soft Skills
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Aaron Davenport on How to Create a Long-term Software Asset Management Strategy
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Kevin Clark Pins Where Good Service Comes From in ITSM
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Suresh GP on Expanding the Value of IT Beyond Service Management
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Rae Ann Bruno on Introducing User Experience Into Service
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NJ Robinson on How to Manage the Three Types of Employees
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How Managers Can Speed Up Governance
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Why IT Needs New Management Methods, with Rob England
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