7, the latest version of our ITSM solution, has recently renewed its PinkVERIFY™ ITIL 4® assessment and remains one of the only 17 applications in the market to meet 100% of the PinkVERIFY™ ITIL 4 general, core, and integration suitability requirements.
InvGate Service Desk first received the certification in 2021, and is currently certified in the following process areas:
- Incident Management
- Change Enablement
- Problem Management
- Knowledge Management
- Service Request Management
- Infrastructure and Platform Management
- Service Desk
PinkVERIFY is the industry's recognized IT Service Management tool certification, helping IT practitioners align with ITIL processes. After thorough testing of the tool's ITIL compatibility, an accredited Pink Elephant IT Management Consultant granted InvGate Service Desk 7 the ITIL 4 certification across the 7 core ITIL 4 practices detailed above.
The ITIL framework is designed to offer practical guidance to any organization looking to apply a best practice approach to their ITSM capabilities. ITIL 4 in particular recognizes the increased focus on digital transformation and user experience.
In this sense, InvGate Service Desk 7 is uniquely aligned with the ITIL 4 mission statement, with a focus on user autonomy, self-resolution, accessibility, ease of use, and digital transformation.
You can find more information on the verified practices here. And if you want to see in action, you can either request a or so they can walk you through all the verified process areas!