Service Desk 7, the latest version of InvGate’s Service Desk ITSM solution, has been announced as one of only 10 applications to pass the PinkVERIFY™ ITIL 4® assessment.
PinkVERIFY is the industry’s recognized IT Service Management tool certification, helping IT practitioners align with ITIL processes. After thorough testing of the tool’s ITIL compatibility, an accredited Pink Elephant IT Management Consultant granted InvGate Service Desk 7 the ITIL 4 certification across these 7 core ITIL 4 practices:
- Incident Management
- Problem Management
- Change Enablement
- Knowledge Management
- Infrastructure and Platform Management
- Service Request Management
- Service Desk.
"To our customers, ITIL 4 PinkVerify means they can implement our solutions in just a few weeks, knowing that we design our solutions to support good practices," said Pablo Vergne, InvGate's VP of Product. "Being one of only ten verified solutions demonstrates our commitment to solving IT and Service Management issues with pre-built processes and solutions."
The ITIL framework is designed to offer practical guidance to any organization looking to apply a best practice approach to their IT Service Management (ITSM) capabilities. ITIL 4 in particular recognizes the increased focus on digital transformation and user experience.
InvGate Service Desk 7, the latest version of InvGate’s acclaimed Service Desk platform, is uniquely aligned with the ITIL 4 mission statement, with a focus on user autonomy, self-resolution, accessibility, ease of use, and digital transformation.