GLPI is an open-source IT Service Management (ITSM) platform known for bringing together help desk, asset inventory, and CMDB without charging per technician for licensing. Even so, many growing companies are looking for alternatives when they need contracted official support, more mature native AI, or faster implementation.
In this article, you will learn about the 8 best alternatives to GLPI, including their main ITSM features, customer reviews, and pricing.
What is GLPI?
GLPI (Gestionnaire Libre de Parc Informatique) is a tool primarily used by IT teams that need to centralize support tickets, asset inventory, and knowledge base on a single free and open-source platform.
Companies often seek alternatives when their IT team no longer wants to rely on manual configuration and community support, and prioritizes official technical support, native Artificial Intelligence, and a more intuitive end-user interface.
The 8 best alternatives to GLPI
Methodology: Below, we have compiled platforms evaluated based on ITSM features, price, and real ratings from portals such as G2, Capterra, and Gartner Peer Insights. It's worth noting that InvGate builds and offers Service Management and Asset Management solutions, making it a direct competitor to some of the brands mentioned below, but the goal here is always to provide an honest comparison.
1. InvGate Service Management
InvGate Service Management It is a Service Management platform certified in 15 ITIL practices, with a no-code workflow editor that eliminates the need for technical knowledge to configure processes. It offers on-premise or cloud implementation, and the AI-powered Virtual Service Agent is included in all plans, not just the more expensive versions. It is a particularly suitable option for companies that want to move away from cumbersome legacy systems or platforms that have become too complex for their team to manage alone.
Key features of InvGate Service Management for ITSM
- No-code workflow automation, with ready-made templates for IT, HR, and Facilities.
- Incident management with automatic routing and prioritization by SLA.
- Artificial intelligence is available on all plans, including the Virtual Service Agent.
- A simple interface that reduces the learning curve for agents and end users.
- Rapid implementation, with results in just a few weeks.
Customer reviews of InvGate Service Management
InvGate Service Management has received the following ratings on leading industry portals (data from July 2026):
- Gartner Peer Insights : 4.8/5, notably earning the title of 2025 Gartner Peer Insights Customers' Choice (4.9/5 stars and 94% recommendation).
- G2 : 4.6/5.
- Capterra : 4.6/5.
InvGate Service Management Pricing
The Starter plan is $1,499 per year for up to 5 agents. Pro is $500 per agent per year, starting at $2,500 per year, for 5 to 50 agents. Enterprise is custom, starting at $12,000 per year. End-users and approvers are unlimited and free across every plan.
2. ServiceNow ITSM
ServiceNow ITSM is one of the most recognized platforms by large companies, initially created for ITSM and now expanded to HR, customer service, and security. Implementation is cloud-based and highly configurable, but it usually requires a dedicated administration team to take full advantage of the platform's potential. It's the typical choice for large organizations that already have complex processes and the budget to support a robust operation. One of its biggest differentiators is bringing together virtually all IT operations in a single configuration database (CMDB), which reduces the need for parallel integrations between systems.
Key features of ServiceNow ITSM for ITSM
- Incident management with centralized logging, routing, and resolution.
- Change Management and Releases.
- Request Management with a service catalog.
- Asset and Configuration Management, with infrastructure visibility.
- Analytics, reports, and workflows powered by Artificial Intelligence.
ServiceNow ITSM customer reviews
ServiceNow ITSM has received the following ratings from leading industry portals:
- Gartner Peer Insights : 4.3/5.
- G2 : 4.5/5.
- Capterra : 4.5/5.
ServiceNow ITSM Pricing
ServiceNow does not publicly disclose pricing. The final cost depends on the modules chosen, the number of users, the type of license, and the level of support contracted, which usually requires a formal quote from the sales team.
3. Freshservice
Freshservice, from Freshworks, is a cloud-native platform focused on ease of use, rapid implementation, and affordability. Its artificial intelligence, Freddy AI, is used to automatically classify calls and suggest solutions, which is especially appealing to teams that want a straightforward solution without excessive configuration. However, smaller teams often experience more limitations in customization options, and some users point out that the native reports are less detailed than those of direct competitors.
Key features of Freshservice for ITSM
- Integrated Asset Management and IT Operations Management.
- Agents and workflows powered by Artificial Intelligence, including automatic call classification and resolution.
- Support for extended Service Management to HR, finance, and other areas of the company.
- Unified CMDB.
Customer reviews of Freshservice
Freshservice has received the following reviews from leading industry portals:
- Gartner Peer Insights: 4.4/5.
- G2 : 4.6/5.
- Capterra : 4.5/5
Freshservice prices
The Starter plan costs US$19/agent/month, the Growth plan costs US$49/agent/month, and the Pro plan goes up to US$99/agent/month, all with annual billing. The Enterprise plan is customized and available upon request.
(Checked on: July 2026, official website)
4. ManageEngine ServiceDesk Plus
Developed by Zoho Corporation, ManageEngine ServiceDesk Plus combines ITSM, Asset Management, and CMDB into a single platform, available both in the cloud and on-premise. It's an attractive alternative for teams with tighter budgets that still need a broad set of features, including Active Directory integration and project management tools. It's important to note that key modules, such as Service Catalog, Change Management, and a full CMDB, often require higher-tier plans or paid add-ons, which can quickly increase the total cost.
Key features of ManageEngine ServiceDesk Plus for ITSM
- Change and Release Management, with workflow automation.
- Incident Management Module for the complete call cycle.
- Asset Management and CMDB, with discovery and mapping of relationships between assets.
- Conversational virtual agent with Artificial Intelligence.
Customer reviews of ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus has received the following reviews from leading industry portals:
- Gartner Peer Insights : 4.4/5.
- G2 : 4.2/5.
- Capterra : 4.4/5.
ManageEngine ServiceDesk Plus Pricing
In the cloud plans, the Standard plan starts at US$13/technician/month, the Professional plan at US$27/technician/month, and the Enterprise plan at US$67/technician/month, with prices increasing according to the number of assets managed and the purchase of add-ons.
(Checked on July 2026, official website)
5. HaloITSM
HaloITSM is a British Service Management platform known primarily for its ease of use and all-inclusive pricing model, with no extra charges for modules or additional features. It stands out for its ability to serve both IT and other areas of the company, such as HR and Facilities, within the same platform, with a high level of customization. It's an alternative that often appeals to teams that have had frustrating experiences with more rigid or expensive tools and are looking for something flexible.
Key features of HaloITSM for ITSM
- Incident, Problem, and Change Management aligned with ITIL, with processes ready for immediate use.
- Asset Management and Service Catalog integrated into the call flow.
- Customization: fields, ticket types, dashboards, and email templates can be adapted without the need for external development.
- AI-powered chatbot for self-service.
Customer reviews of HaloITSM
HaloITSM has received the following reviews on major industry portals:
- Gartner Peer Insights : 4.6/5.
- G2 : 4.8/5.
- Capterra : 4.7/5.
HaloITSM Pricing
HaloITSM does not disclose its pricing; you need to contact their sales team. They offer a 30-day free trial.
6. Jira Service Management
Developed by Atlassian, Jira Service Management combines help desk with DevOps practices, offering both a cloud-first version and a Data Center option for on-premise implementation. It's the most natural alternative for companies that already use Jira daily and need strong integration between incident, change, and software deployments. On the other hand, getting the most out of the platform requires familiarity with the Atlassian ecosystem, and configuring more advanced reports usually demands additional adjustments.
Key features of Jira Service Management for ITSM
- Request Management with a self-service portal.
- Incident Management directly linked to development teams.
- Asset and Configuration Management, with dependency visualization.
- Integrated knowledge base.
- Automation and Artificial Intelligence features, such as scaling and alerts.
Jira Service Management customer reviews
Jira Service Management has received the following ratings from leading industry portals:
- Gartner Peer Insights : 4.4/5 stars.
- G2 : 4.3/5 stars.
- Capterra : 4.5/5 stars.
Jira Service Management Pricing
The Standard plan starts at US$20.63/agent/month (based on 50 agents), while the Premium plan starts at US$52.16/agent/month. There is a free plan for up to 3 agents, and the Enterprise plan is subject to quotation.
(Checked on: July 2026, official website).
7. SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based ITSM platform aligned with ITIL best practices, part of SolarWinds' broader suite of IT management tools. It's suitable for teams already using other SolarWinds solutions, such as network monitoring, and who want to leverage the native integration between the service desk and other infrastructure tools. However, scalability is more limited for large enterprises, and some users report slow loading times for more robust reports.
Key features of SolarWinds Service Desk for ITSM
- Asset Management and CMDB, with hardware inventory and license control.
- Self-service portal for employees to submit and view service requests.
- Real-time dashboards and analytics to monitor service desk performance.
- Multichannel support aligned with ITIL.
Customer reviews of SolarWinds Service Desk
SolarWinds Service Desk has received the following reviews from leading industry portals:
- Gartner Peer Insights : 4.3/5 stars.
- G2: 4.3/5 stars.
- Capterra : 4.6/5 stars.
SolarWinds Service Desk Pricing
The Essentials plan costs US$39/technician/month, the Advanced plan costs US$79/technician/month, and the Premier plan goes up to US$124/technician/month.
(Checked on: July 2026, official website)
8. SysAid
SysAid is an AI-powered ITSM platform designed to automate repetitive help desk tasks and bring together Asset Management, ticketing, and remote support in one place. It's an option aimed at medium-sized IT teams that prefer to centralize everything in a single tool, rather than managing multiple different vendors. However, configuring and updating more complex workflows often requires ongoing administrative work, and the interface is considered less modern than that of newer platforms.
Key features of SysAid for ITSM
- Complete asset management, integrated with the service desk (hardware, software, cloud, IoT).
- Native Artificial Intelligence agents for task automation.
- Automating calls and workflows with rapid implementation.
- Embedded CMDB, with configuration visibility directly within the tickets.
SysAid customer reviews
SysAid has received the following reviews from leading industry portals:
- Gartner Peer Insights : 4.5/5 stars.
- G2 : 4.5/5 stars.
- Capterra : 4.5/5 stars.
SysAid Pricing
The Professional plan starts at US$89/agent/month, while the Enterprise plan has a customized price, determined through a sales consultation.
(Checked on: July 2026, official website)
Conclusion
Each of these 8 alternatives to GLPI stands out in a different area: some prioritize Artificial Intelligence and rapid implementation, while others target large corporations or tighter budgets. The best choice depends on the size of your IT team, the level of configuration you can sustain internally, and how mature Service Management is within your company.
If you want to experience firsthand what modern Service Management looks like, without the complexity of legacy platforms, request your free 30-day trial of InvGate Service Management, no credit card required.
