While the worst part of the COVID-19 crisis might be behind us, “we’re not out of the woods yet.” Most organizations are trying to adapt to the “new normal” – even though the new normal has yet to fully materialize yet – and we’re still living and working in the shadow of a potential second wave. Even if localized rather than national. In many ways, your IT service desk is in a position of rebuilding for this new normal. Both rebuilding how it delivers service and support to the parent organization and supporting that organization as it rebuilds itself too. As part of this rebuilding effort, it’s important to understand what will need to change – with a big part of this influenced by the challenges that your IT service desk, and the wider organization, will come across through the rest of 2020 and perhaps into 2021 too. To help, this blog considers six of the key challenges that your IT support organization is likely to face.