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8 Ways to Improve IT Support's Employee Experience in a Post Pandemic World

The COVID-19 crisis changed the world on both a social and business level, with IT departments not immune to its impact. Many have seen an unprecedented number of requests for help, with them needing to manage an ever-increasing queue of tickets ...

IT Service Desk Metrics – Measuring the Right Things in the “New Normal”

As we all try to return to some semblance of normality post-pandemic, your IT service desk will no doubt be looking to make changes that reflect the now-different business needs and priorities – with ...

Key IT Support Challenges in the “New Normal”

While the worst part of the COVID-19 crisis might be behind us, “we’re not out of the woods yet.” Most organizations are trying to adapt to the “new normal” – even though the new normal has yet to ...
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