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5 Essential ITAM KPIs You Should Be Tracking

In any organization, IT Asset Management (ITAM) is one of the key processes necessary to ensure the continued delivery of IT services. Efficient asset management ensures that both hardware ...

5 IT Service Desk Reporting Tips (+ 5 Top Metrics to Consider)

IT service desk reporting is an essential IT service management (ITSM)...

10 Tips for Improving Your IT Service Desk KPIs and Metrics

The selection of the right IT service desk performance metrics is an...
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