Dia Argentina is one of the country’s leading neighborhood supermarket chains, with 1,000 stores across seven provinces, 3,200 employees, and more than 4 million Club Dia customers. Its large, decentralized operation requires constant coordination across multiple areas.
To support that level of activity, the company needed to centralize processes, improve visibility, and rely on accurate asset data. Along the way, it found in InvGate Service Management and InvGate Asset Management a shared foundation to organize and manage its operations.
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From fragmentation to centralized management
The first challenge was organizational. Requests moved between departments through different channels, with no single point of entry or shared visibility across teams.
To address it, Dia Argentina brought most of its teams — IT, Maintenance, Legal, Finance, Franchise Management, and HR — onto a single platform. The goal was clear: centralize requests, automate their assignment, and track each case end to end.
The results speak for themselves
In less than two years, Dia Argentina transformed operations across the entire company:
- 100% asset visibility for over 28,000 inventoried assets.
- Employee onboarding 91% faster. Reduced from 11 days to 1 day.
- 75 days saved per franchise agreement. From 3 months of emails to 15 days with automated workflow.
- 160 hours recovered per audit. Audits are completed in 1 day instead of 20.
- 90% cross-departmental adoption for Service Management.
Automation that reduces operational time
One of the first impacts appeared in Human Resources. The onboarding process took 11 days and depended on manual tasks such as validations, equipment assignment, and access provisioning.
With InvGate’s automated workflows and API integrations, the process was fully reorganized. New employee onboarding was reduced to 1 day, with assignments and access handled automatically.
The same approach extended to other processes. Franchise Contract Management, which previously took up to 90 days, was reduced to 15 through task flows, approvals, and digital signatures.
From there, different areas began identifying similar processes where much of the time was spent on manual work that could be automated.
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Asset visibility at scale
Another key initiative involved building an asset inventory with InvGate Asset Management. With more than 28,000 devices distributed across 1,000 stores, the need was clear: accurate, up-to-date information.
To achieve it, the company combined multiple sources. Discovery agents mapped the IT infrastructure, integrations with VMware and SNMP provided technical data, and InvGate’s mobile app allowed technicians to log changes directly from stores. Every replacement was recorded in real time, including what asset moved, where, and when.
With that foundation, operational decisions changed. Stock levels were no longer estimated but based on actual usage. Audits, which previously required up to 20 days of manual work, were completed in a single day using automated reports.
Financial processes also improved. With the inventory connected to purchasing, depreciation, and asset traceability, budget planning started relying on concrete data.
Beyond IT
The impact extended beyond the IT department. The same platform began supporting different areas to organize processes, reduce manual work, and improve operational visibility.
Over time, that led to more reliable information, shorter management cycles, and better coordination across teams. Rather than a one-off improvement, it became a shared way of working across the organization.
For companies with distributed operations, the case shows something practical: centralizing processes, automating repetitive tasks, and working with reliable data changes how work gets done day to day.
Dia Argentina centralized processes, automated key tasks, and gained visibility across its entire operation. You can reach that level of control with InvGate Service Management and InvGate Asset Management. Start your 30-day free trial today.
