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Before the COVID-19 pandemic took hold, many of us may have felt that understanding the difference between simple, complicated and complex problems might be interesting, but that it bore little relevance to our everyday activities. But now, many ...
In my last ITSM 101 blog, I wrote about five ways people commonly misunderstand and misuse ITIL. From overly focusing on the processes, through expecting a new IT service management (ITSM) tool to ...
If you follow Twitter and read blogs about IT service management (ITSM), as I do, you will probably have read lots of complaints about ITIL. And yet most of the IT organizations that I work with use ...
I suspect that most of my readers have heard of ITIL, the world’s most popular set of practices for IT service management. In fact, I’d guess that many of you have probably already tried to ...
