Stuart Rance
Stuart is an ITSM and security consultant who has worked with clients in many countries, helping them create business value for themselves and their customers. He was one of the Lead Architects for ITIL® 4, as well as the author of ITIL Service Transition, 2011 edition, and lead author of RESILIA™ Cyber Resilience best practice. He also works as a trainer and examiner, helping people to learn about IT service management, information security management, and related areas. Find me on: LinkedIn or Twitter
Stuart Rance - October 3, 2018 - 5 min read
If you follow Twitter and read blogs about IT service management (ITSM), as I do, you will probably have read lots of complaints about ITIL. And yet most of the IT organizations that I work ...
Stuart Rance - February 21, 2018 - 6 min read
I suspect that most of my readers have heard of ITIL, the world’s most...