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Roxana González

Why You Need to Arm Your IT Helpdesk With Asset Management Capabilities

A help desk is a main resource within a company, as it is specially focused on catering for end-user needs. It is responsible for providing quick resolutions to technical problems and other needs of end-users. A help desk should provide solutions as ...

List of Potential Incident Management Issues

Incident management is the process followed by the area of IT service management to respond to a service disruption, in order to restore it to normal as quickly as possible, minimizing the negative ...

What is UAC Virtualization? Benefits and Pitfalls

  UAC stands for “User Account Control”. This is a field of software management that isolates the operating system’s core components from potentially damaging changes. It refers to the level of ...

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