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InvGate Blog

Duilio Giordano Faillaci

Recent Posts

Knowledge Management – New Additions and Features

Posted by Duilio Giordano Faillaci on July 16, 2020 at 8:08 AM
A while ago, I blogged about  some useful improvements to our InvGate Knowledge Base, and how they’d better help your organization. If you missed it, you can read about it here. But, long story short, our UI was enhanced and several new tools were implemented, such as adding comments to articles, easier configurations, and visualizing article metrics. Today, in continuation of these improvements I’m able to share with you a further round of upgrades to the InvGate  Knowledge Base. So buckle up, because this will be exciting.
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Topics: knowledge base, knowledge management

Bringing your Knowledge Base to the Next Level

Posted by Duilio Giordano Faillaci on April 28, 2020 at 10:32 AM
If you’ve been using a Service Desk, I’m pretty sure you're well aware of what a Knowledge Base is and all the great benefits it provides. If you're not, then you’re missing out on one of the greatest tools available for your company – a tool which is especially helpful and important in light of the COVID-19 crisis.
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Topics: knowledge base, COVID-19

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