John Custy
John Custy is a services management authority with extensive experience helping organizations improve their services delivery, become more strategic, and increase value. He is an internationally known speaker and educator who challenges us to think differently. John received his MA from Boston University and his BS from the University of Massachusetts at Lowell. In addition, he has earned his ITIL Manager, ITIL Expert, ISO 20000 Consultant, KCS Consultant, and Kepner-Tregoe (KT) certifications.
John Custy - mayo 30, 2018 - 5 minutos de lectura
El servicio centrado en el conocimiento (KCS® por sus siglas en inglés) es una metodología probada, para integrar el (re) uso, validación, mejora y creación de conocimiento en procesos de ...