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InvGate Blog

5 reasons why you should use Time Tracking

Posted by Sabrina Pagnotta on September 26, 2018 at 10:19 AM
Having visibility into the work of the support team and how internal service orders are managed is one of the main purposes of a help desk. We all want to know who did what, at what time, and how long it took, to have an accurate picture and be able to make smart decisions based on data. The Time Tracking feature of InvGate Service Desk enables you to know all of that and, in addition, provides you with enhanced budget control and forecasting capabilities.
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Topics: Business Analytics, Help Desk, Time Tracking, data analytics, Technical Support, Request Management

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