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InvGate Blog

4 Important Things to Consider When Creating an ITSM SLA

Posted by InvGate on April 25, 2019 at 9:12 AM
Service level agreements (SLAs), if used correctly, can be one of the most important documents in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationships between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more-effective SLAs.  
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Topics: SLAs, Service Desk, Service level agreements

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