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What is the difference between a Help Desk and Service Desk?

  Are you considering purchasing some new software for IT support, and would like to understand the key differences between a Help Desk and Service Desk? As with many things in the world of IT, there are no specific rules that vendors must follow ...

How to Start with ITAM – and Without an ITSM or ITAM Tool

When looking at blogs and articles that share IT asset management (ITAM) best practices and tips, they often assume that there’s an ITAM tool, or at least an IT service management (ITSM) tool, in ...

IT Service Desk Metrics – Measuring the Right Things in the “New Normal”

As we all try to return to some semblance of normality post-pandemic, your IT service desk will no doubt be looking to make changes that reflect the now-different business needs and priorities – with ...

Leverage Enterprise Service Management Benefits with Multi-Departmental Communication

While ITSM can be approached in many ways, its core objective is to structure the design, implementation and delivery of "services" to improve the efficiency of operations, mitigate risk, and ...

You need to CARE about your Service Desk

At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a ...

Customer Service Management Best Practices

Placing customers at the heart of any business is a governing formula for the ultimate success of enterprises spanning all industries. Given the rise of social media that is allowing people to talk ...

Get to Know More About ITIL and How It Can Help Manage Your Business

It is a widely accepted truth that when it comes to information technology, businesses should ensure uninterrupted operations - simply because IT is indispensable to organizations. IT issues need to ...

How Can Service Desk Software Help Your Company?

In the world of information technology, technical support is vital to customer satisfaction. Happy customers translate to repeat business and, ultimately, create a successful enterprise. To optimize ...
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