Are you considering purchasing some new software for IT support, and would like to understand the key differences between a Help Desk and Service Desk? As with many things in the world of IT, there are no specific rules that vendors must follow ...
As we all try to return to some semblance of normality post-pandemic, your IT service desk will no doubt be looking to make changes that reflect the now-different business needs and priorities – with ...
While ITSM can be approached in many ways, its core objective is to structure the design, implementation and delivery of "services" to improve the efficiency of operations, mitigate risk, and ...
At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a ...
Placing customers at the heart of any business is a governing formula for the ultimate success of enterprises spanning all industries. Given the rise of social media that is allowing people to talk ...
It is a widely accepted truth that when it comes to information technology, businesses should ensure uninterrupted operations - simply because IT is indispensable to organizations. IT issues need to ...
In the world of information technology, technical support is vital to customer satisfaction. Happy customers translate to repeat business and, ultimately, create a successful enterprise. To optimize ...
