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InvGate Blog

InvGate Service Desk 6.0: new UI, new way to work

Posted by Pablo Vergne on June 25, 2019 at 9:00 AM
We’re very happy to introduce InvGate Service Desk 6.0, a version that features a totally renewed interface to continue making your life at work easier (and more organized). The goal we set ourselves was to improve the experience of all those who use InvGate as their main work tool: Agents, Managers, and Administrators now have more visibility on pending tasks with the option  to operate them in a simplified way, all from the same screen. The star of this major redesign is the "My work" section, where the technical users spend most of their time organizing their day to day. Keep reading to learn about all the changes and improvements that this new interface brings.
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Topics: service desk, Service Desk Software, service desk software features, IT Service Desk, InvGate Service Desk

Chesapeake Bay Academy is 'Head of the Class' with InvGate Service Desk

Posted by InvGate on February 28, 2018 at 11:30 AM
Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the notification of IT issues and requests, day-to-day management of IT support operations, and reporting. The legacy system caused problems for both IT and its customers; a fit-for-purpose ticketing system was needed. 
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Topics: business solutions, Choosing Software, Cloud, customer satisfaction, customer service, IT management tools, Service Desk Software, service management, Help Desk Software, Service Desk, InvGate Products, workflows

7 Important Questions for Customer Service Week 2015

Posted by InvGate on October 2, 2015 at 9:05 AM
We’re excited to celebrate our everyday heroes from October 5th to October 9th as part of Customer Service Week 2015!  There should be a lot of great content coming from the Twitterverse and it’s going to be an incredible opportunity to socially network with other service pro’s.
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Topics: Customer Service Management, IT Management, Service Desk Software

The Best of the Week in ITSM

Posted by InvGate on September 4, 2015 at 11:26 AM
 
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Topics: IT Management, Service Desk Software

The 3 Critical ITSM Pitfalls you Should Know and Avoid

Posted by InvGate on August 31, 2015 at 10:44 AM
 
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Topics: IT Management, Service Desk Software

How to Manage Fear and Greed To Your Benefit

Posted by InvGate on August 18, 2015 at 4:25 PM
 
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Topics: IT Management, Service Desk Software

How to transition from Email Ticketing to User Self Service

Posted by InvGate on July 17, 2015 at 2:52 PM
  Is Count Von Emailticketov draining the value from your Service Desk? Drive him out with these 7 Simple Steps to User Self Service.
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Topics: email ticketing, end user portal, help desk, IT Management, IT management, service desk, Service Desk Software, user self service

What is Enterprise Service Management?

Posted by InvGate on May 26, 2015 at 10:42 AM
Definition: Enterprise Service Management (ESM) is the application of IT Service Management (ITSM) principles to other areas of an organisation.
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Topics: IT Management, Service Desk Software

What is the difference between a Help Desk and Service Desk?

Posted by InvGate on January 22, 2015 at 12:41 PM
So what's the difference?
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Topics: Choosing Software, help desk, Helpdesk software, IT Management Software, service desk, Service Desk Software, service desk solutions, ticketing system

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At InvGate our mission is to help our customers to help their customers, through capabilities designed to optimize IT service delivery and support.

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