Problem management is the IT service management (ITSM) process, or capability, that manages the removal recurring issues by ensuring that a long-term resolution is found. Done well, it will ...
If you follow Twitter and read blogs about IT service management (ITSM),...
Having visibility into the work of the support team and how internal...
IT service management (ITSM) and IT Asset Management (ITAM) can definitely...
Everybody knows it: solving a request isn’t always a matter of executing a...
