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InvGate Blog

What You Need to Know About ITIL 4’s Organizational Change Management Practice

Posted by InvGate on November 19, 2020 at 9:40 AM
Have you ever stopped to wonder why the very diligent implementation of new technology – to time, cost, and quality – doesn’t deliver the expected benefits? IT self-service capabilities are usually a great example – with only limited adoption by employees (with it, therefore, difficult to realize the anticipated return on investment). There might be a variety of reasons that this happens, with a common one being the lack of recognition of the technology implementation being a people change because it affects the traditional ways of working. Consequently, there’s limited or no investment in organizational change management tools and techniques. 
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Topics: ITIL 4, Organizational Change Management

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