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InvGate Blog

ITSM 101: 6 Tips on How to Run Your CAB Like A Boss

Posted by InvGate on March 13, 2019 at 6:13 AM
The change advisory board (CAB) can be one of the most important and useful meetings a service-oriented IT organization holds. It sets out a view of what’s happening to key services over the next week (or longer depending on its frequency and timeframe), confirms the impact to the business, reviews previous change activity, and looks at continual service improvement (CSI).
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Topics: ITIL, ITSM, change management, IT Service Desk, CAB

New: InvGate Service Zapier Integration

Posted by Sabrina Pagnotta on March 5, 2019 at 5:30 PM
We continue to expand the range of InvGate Service features because we want to keep making your life at work easier. Today we’re pleased to tell you that as of version 5.7.14.0, we’ve made available a Zapier integration. This is a web service that facilitates the interaction of your help desk with more than a thousand apps!
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Topics: Service Desk, IT Service Desk, InvGate Service, InvGate Service Desk

10 Tips for IT Service Desk Success in 2019

Posted by InvGate on January 16, 2019 at 3:24 PM
 So, you want to set in motion a number of improvement activities that will help to take your IT service desk forward in 2019 – but what should you do? It’s easy to think that a new IT service management (ITSM) tool is the answer, but before you run to do this (and you might be surprised that we’re saying this) there are other things to consider first. Here are our 10 tips for achieving greater IT service desk success in 2019.
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Topics: Service Desk, IT Service Desk

3 Key 2019 Trends for the IT Service Desk

Posted by Stephen Mann on January 9, 2019 at 10:02 AM
How’s your IT service desk faring? Hopefully it’s meeting all the agreed service level agreement (SLA) targets, your end users and customers are happy, and so are your service desk agents. Or maybe they’re not and you need to improve your operations, performance, and the perceptions that people have of the delivered IT support capabilities. Looking forward to IT support in 2019, the people who agreed with the former – that everything is great with their IT support capabilities – will still, in many ways, have the same challenges and opportunities as those who agreed with the latter. Odd, I know – with the key difference being that they might be better positioned to address them.
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Topics: Service Desk, IT Service Desk, Employee Experience, AI, Artificial Intelligence

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