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Customer Service Management Best Practices

Placing customers at the heart of any business is a governing formula for the ultimate success of enterprises spanning all industries. Given the rise of social media that is allowing people to talk to at least 130 others at a time, it has become ...

IT Management Solutions: Are They Worth the Investment?

Persistent in keeping up with emerging and ever-volatile market trends, businesses these days are reliant on information technology. Evidently, IT has been considered as the backbone of many ...

Get to Know More About ITIL and How It Can Help Manage Your Business

It is a widely accepted truth that when it comes to information technology, businesses should ensure uninterrupted operations - simply because IT is indispensable to organizations. IT issues need to ...

How Can Service Desk Software Help Your Company?

In the world of information technology, technical support is vital to customer satisfaction. Happy customers translate to repeat business and, ultimately, create a successful enterprise. To optimize ...

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