InvGate Blog

ITSM and IT Service Desk Tools – Should You Build or Buy?

Posted by Stephen Mann on September 12, 2018 at 2:23 PM
While IT help desk and IT service management (ITSM) tools have been available for 30 years or so, it still might surprise you that not every organization has invested in one yet. Of course, the majority have – from the largest of enterprise organizations to small-to-medium businesses (SMBs) – but there are still organizations that operate their IT support and other ITSM capabilities without the help of a fit-for-purpose tool. 
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Topics: Service Desk, ITSM, Help Desk Software

InvGate Expands With Strategic Partnerships and Exceptional Products

Posted by InvGate on April 26, 2018 at 11:45 AM
At InvGate our mission is simple: we value customer feedback over industry trends, and think the best business technology is intuitive and easy-to-use. When it comes to our partners we are selective and strategic, with the goal of matching clients with exceptional products and service, driving increased sales and profitability opportunities.  InvGate Service Desk combines power and deep ITIL-based (IT service management) ITSM functionality, with a simple and flexible user interface that keeps us consistently ranked at the top in customer satisfaction. 
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Topics: Help Desk Software, business solutions, InvGate Products, partners, service desk

Panning for Golden Insights from the Historical Backlog

Posted by Pablo Vergne on March 14, 2018 at 12:02 PM
On the surface, determining the status of your service desk historical backlog seems easy. But the scenario becomes more complex when looking at historical data for the week, month, or year. InvGate defines a backlog as “an accumulation of jobs waiting to be solved or completed at any given time”, i.e., pending incidents and requests.
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Topics: data analytics, change management, Incident Management, ticketing system, Reporting, Help Desk Software

Chesapeake Bay Academy is 'Head of the Class' with Invgate Service Desk

Posted by Allison Sapiega on February 28, 2018 at 11:30 AM
Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the notification of IT issues and requests, day-to-day management of IT support operations, and reporting. The legacy system caused problems for both IT and its customers; a fit-for-purpose ticketing system was needed. 
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Topics: InvGate Products, IT management tools, customer service, customer satisfaction, business solutions, service management, workflows, Service Desk, Help Desk Software, Service Desk Software, Cloud, Choosing Software

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