Melisa Wrobel - March 28, 2023 - 11 min read
We hear a lot about gamification in IT, but it can sometimes be unclear how to implement it, its benefits and challenges, and which tools are indispensable to succeed. Keeping agents ...
Sabrina Pagnotta - February 14, 2018 - 3 min read
If I told you that solving requests in your help desk could be as fun as...