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7 Important Questions for Customer Service Week 2015

We’re excited to celebrate our everyday heroes from October 5th to October 9th as part of Customer Service Week 2015!  There should be a lot of great content coming from the Twitterverse and it’s going to be an incredible opportunity to socially network with other service pro’s.

You need to CARE about your Service Desk

At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a ...

Help Desk Software as a Dynamic Approach to IT Service Management

Keeping an enterprise operating smoothly requires the right people, the right strategies and well managed information technology. Because IT embraces a world of functions; as such, deploying IT ...

How to Business-Center Your Enterprise with Service Desk

In an era of more complex technologies and changing customer demands, it has become imperative for businesses to resort to an IT management solution that can ease their business processes while ...

How Can Inventory Management Take Advantage from Service Desk

The present era characterized by complexity in technology advancements makes it imperative for IT companies to be a step ahead of their customers and end-users when it comes to attending to and ...

Implementing the Social Network Approach to Service Desk

Today's technology affords vigorous possibilities. The power of the Internet has permeated the business arena and has opened up opportunities for enterprises worldwide. In order for large ...

Social Media's Role in Effective Customer Service

This day and age of entrepreneurship is characterized by customer demands that come fast-paced and are ever-changing. It is evident that customers are now starting to look beyond the traditional ways ...

Customer Service Management Best Practices

Placing customers at the heart of any business is a governing formula for the ultimate success of enterprises spanning all industries. Given the rise of social media that is allowing people to talk ...