InvGate Blog

7 Important Questions for Customer Service Week 2015

Posted by InvGate on October 2, 2015 at 9:05 AM

We’re excited to celebrate our everyday heroes from October 5th to October 9th as part of Customer Service Week 2015! There should be a lot of great content coming from the Twitterverse and it’s going to be an incredible opportunity to socially network with other service pro’s.

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Topics: Customer Service Management, IT Management, Service Desk Software

You need to CARE about your Service Desk

Posted by InvGate on March 23, 2012 at 9:12 AM

At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a reactive mode and the community leveraging it only looks to it AFTER something has gone bad. This culture needs to change so that the Help Desk is viewed as a real Service Desk, one that knows what is happening before the users and can advise them of problems before they escalate, rather than being told via an irate phone call during a crisis when it is already too late. So, how can we change this perception while actively transforming it into the Service Desk of the future that we want and need? You need to show that you CARE.

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Topics: customer satisfaction, Customer Service Management, help desk, Helpdesk software, IT Management, IT Management Software, service desk, Service Desk Software, service desk solutions

Help Desk Software as a Dynamic Approach to IT Service Management

Posted by InvGate on November 11, 2011 at 8:03 AM

Keeping an enterprise operating smoothly requires the right people, the right strategies and well managed information technology. Because IT embraces a world of functions; as such, deploying IT service management in an efficient and accurate fashion is critical. Equally important, decision makers need to keep in mind that the IT service business environment requires a more dynamic approach. This is where the value of comprehensive help desk software for swift, effective and simplified IT support can be fully maximized.

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Topics: business solutions, customer satisfaction, Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software

How to Business-Center Your Enterprise with Service Desk

Posted by InvGate on October 5, 2011 at 9:43 AM

In an era of more complex technologies and changing customer demands, it has become imperative for businesses to resort to an IT management solution that can ease their business processes while improving efficiency and cutting costs. Companies are now seeing the need to equip themselves with the necessary solutions that help in starting, sustaining and expanding their enterprise successfully. The help desk software, for instance, has revolutionized the way that IT users can get help with their issues.

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Topics: business solutions, customer satisfaction, Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software

How Can Inventory Management Take Advantage from Service Desk

Posted by InvGate on September 30, 2011 at 10:10 AM

The present era characterized by complexity in technology advancements makes it imperative for IT companies to be a step ahead of their customers and end-users when it comes to attending to and dealing with technical issues, and keeping a close eye on the state of their IT infrastructure. For these specific reasons, organizations are turning to help desk software that is conceived essentially to ease technical support management while keeping thorough inventory management goals at bay.

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Topics: Customer Service Management, help desk, inventory asset management, inventory management, IT inventory, IT Management, IT management, ITIL, service desk, Service Desk Software

Implementing the Social Network Approach to Service Desk

Posted by InvGate on September 22, 2011 at 2:17 PM

Today's technology affords vigorous possibilities. The power of the Internet has permeated the business arena and has opened up opportunities for enterprises worldwide. In order for large organizations to meet ever-expanding global needs, a scalable approach to IT management is a must. By implementing sound IT management solutions, companies are able to address infrastructure issues and cater to customer needs much better – while keeping these business processes streamlined.

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Topics: Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software, Social Media, social networking

Social Media's Role in Effective Customer Service

Posted by InvGate on September 19, 2011 at 11:10 AM

This day and age of entrepreneurship is characterized by customer demands that come fast-paced and are ever-changing. It is evident that customers are now starting to look beyond the traditional ways of getting products or services delivered to them, or their needs attended to. Now more than ever, consumer expectations are founded on product quality, value for money, and multi-channel customer experience.

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Topics: customer service, Customer Service Management

Customer Service Management Best Practices

Posted by InvGate on September 7, 2011 at 1:26 PM

Placing customers at the heart of any business is a governing formula for the ultimate success of enterprises spanning all industries. Given the rise of social media that is allowing people to talk to at least 130 others at a time, it has become priority for all organizations to build lasting relationships with their customers. Moreover, with fierce competition giving customers more and more options, strategies for the improvement of customer service for bottom line profit have become invaluable.

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Topics: customer relations management, Customer Service Management, help desk, Helpdesk software, IT Management, IT Management Software, IT management solutions, Service Desk Software, service desk solutions